Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,610 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cake didn't arrive”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Birthday message was not included in the cake.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Not happy 😒”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Cake was dry and stodgy.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Extremely small in size not worth the money I tried the normal size biskie they’re more expensive but worth the money”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very little content to be called "afternoon tea" and scones very dry”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very bad quality for the price.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very bad! Was a horrible purchase, brownies tasted horribly. Would like to get a refund!”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“NOT at all impressed with this company. First cake received 5 years ago and was delicious..........however recent cake and then boxes of cakes were big let down - outside of box sticky some of the small cakes were squashed. The birthday cake I received was covered in dried up tasteless strawberry pieces, and cake was gooey. Will not use again and will not recommend...............much cheaper tastier options out there too!”

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Posted 2 years ago

“Items arrived 4 days late, so not sure how fresh they would have been.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The birthday cake looked fantastic. Unfortunately it gave my youngest a tummy ache and she puked up the cake after eating it. The birthday boy who the cake was for did not find the taste to his liking either. Kids like what they like. I very much enjoyed the small slice I got before my husband got so angry he chucked the whole thing in the bin. For this reason I won’t be purchasing from you again.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I did not receive my order”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“I bought the pistachios and passion fruit cake and I don’t think it delivered as per the write up. The sponge was dry and overall the taste could have been better. I wouldn’t be buying this again. Not worth the money. Cookies were nice but all overpriced.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee.

Posted 2 years ago

“Flavour was ok but you're better off buying a store cake from a supermarket. Better value for money. Poor representation between the image on website and the final product. Do not buy”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“It’s a poor experience as the cake was disappeared on the delivery date.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very disappointed with the size of the cake, we knew it would be small in diameter but expected it to be deeper. Not overly impressed by the taste either. Won’t be ordering again, not worth the money.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Very disappointed arrived 5 days later. Ordered for grandson's 1st birthday. Not what i expected for the price!”

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Posted 2 years ago

Hi Heather, We are so sorry to hear that your order was delayed due to delivery issues. Please can you reach out to me directly at jessica@cutterandsquidge.com so I can try to see where we missed the mark and hope to rectify the situation. Many thanks, Jessica

Posted 2 years ago

“I ordered a gluten free vegan cake for my wife's birthday. It tasted awful and was very disappointing. Cake was very hard and cream was so sugary. You have focused so much on packaging. I wish you had spent 10% of that effort on cake recipe.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“We were extremely disappointed with the level of service! Cake was delivered to the concierge instead of my flat! I never received a phone call to let me know it’s been delivered and so the cake was sitting there for over 9 hours! I couldn’t serve the cake the next day as planned which ruined my plans for a birthday celebration! No response from the customer service either. Will never order again and certainly do not recommend!”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Ordered delivery for a specific date. When the cake didn’t arrive. I had to contact them to find out why. No apology or reason, the representative just said they didn’t deliver it on Saturday but it could be delivered on Tuesday if I wanted to proceed. I have used them previously.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 17,610 reviews