Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,583 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,583 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with quality and control.”

Helpful Report

Posted 5 days ago

We’re truly sorry to hear that your recent order didn’t bring the joy we always aim for. That’s not the kind of magic we like to deliver! To make it up to you, we’d love to offer you a complimentary order up to the same value of your original order. You’re welcome to claim this at any time that suits you best. Simply reply to this email when you’re ready, and we’ll process your new order for you. Once again, we’re truly sorry for the hiccup – and we can’t wait to bring a smile back to your day (and hopefully a few crumbs of happiness too).

Posted 21 hours ago

“Overpriced”

Helpful Report

Posted 5 days ago

“Really disappointed with the cupcake’s. Three family members had one each and really did not like them. I am partly to blame as I did not realise that the Rose was solid chocolate and thought they were going to be like the fondant topped versions. The packaging was well presented and arrived on time so no issues there. I ended up taking them into the boys at work but even they were not impressed. Sorry but have to give an honesty review.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“The cake was too small for the amount charged Delivered to the wrong address had to chase up several times”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“I bought this for my sister n law and her family for Eid. She said it was extremely sweet and no one ate it but her. She had the cake left over after Eid! I didn’t see good reviews but bought it anyway. I kind of get the logic of pistachio and rose as some Muslim cultures use those in their sweets, but please make this taste nice and improve the recipe! Otherwise just offer is a different cake. I think she would have been more happy with strawberries and cream or a regular school cake! A bit of a shame but I guess you live and learn.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“Order came late, after the event for which it was for and guests had left. I have been given a voucher to use as an apology but the cake I got was so inedible I'm not sure what to order.”

Helpful Report

Posted 1 week ago

“I have ordered the afternoon tea from Cutter and Squidge a number of times but this time I probably going to be the last time. The scones were very disappointing, very very stodgy and dry. Thr clotted cream portion has also shrunk, there isn't enough cream for even one scone, let alone two. Very disappointed.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“Was really looking forward to it but was dissapointed. I liked the ideas of the flavours but not the execution unfortunately.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“Will not order again”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“As above, sadly didn't deliver on taste but the cupcake did look nice for my mum”

Helpful Report

Posted 1 week ago

“The mixed mini brownie box is expensive for what it is. The brownies are tasty. It's really not worth £20. Was very disappointed.”

Helpful Report

Posted 1 week ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 week ago

“The items arrived in good time but they had not been taken care of. I would expect much better quality for this price. Everything is expensive which is fair if quality is provided but it isn’t. I wouldn’t order from Cutter and Squidge again.”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“The item was dumped near their front door. It was a birthday gift, so I then had to message them with pictures and updates as to where the item was, for them to go hunt for it. Not a great experience”

Helpful Report

Posted 3 weeks ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 3 weeks ago

“So disappointed that such a simple cake can be so badly executed.”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Appalling service. Charged us a premium for a delivery slot, and then failed to uphold it. Once I eventually managed to get through to someone they were sharp and sarcastic. They did however agree to redliver and gave a full refund”

Helpful Report

Posted 1 month ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 month ago

“Disappointing in how they dealt with a simple mistake.”

Helpful Report

Posted 1 month ago

“Cakes are Meh”

Helpful Report

Posted 1 month ago

“Expensive for what it is and despite paying for fast delivery, arrived after my daughter’s birthday”

Helpful Report

Posted 1 month ago

“Unfortunately I was disappointed with my brownies from Cutter and Squidge. The brownie themselves were very thin, and the topping layer was hard and not very tasty. They also all tasted very similar which was disappointing.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback, we’re so sorry to hear your treats weren’t as expected. Could you email us at hello@cutterandsquidge.com as we’d love the chance to make it up to you.

Posted 1 month ago

“Packaging needs to be improved”

Helpful Report

Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 17,583 reviews