CVS Van Hire Reviews

Name: CVS Van Hire
Address: 72 White Hart Lane, ,, Tottenham
Rating: 4.82

4.8 Rating 334 Reviews

96 %

of reviewers recommend CVS Van Hire

4.8

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CVS Van Hire:

If you are looking for van hire, sales or maintenance in the London area, then you’ll receive all you are looking for (and more) if you take advantage of our services here at CVS Van Hire.

We’ve been around for a very long time – since 1960 in fact – and in that time we have built an excellent reputation for customer service that we believe cannot be faulted

Visit Website

Phone:

020 8023 9627

Email:

info@cvsvanhire.co.uk

Location:

72 White Hart Lane, ,
Tottenham
N17 8HH

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Marc

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and courteous.”

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Posted 3 years ago

“You have a good customer care. Your vans are also excellent”

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Posted 3 years ago

“Very good indeed”

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Posted 3 years ago

“Great reliable service at fair price. I have been using CVS VanHire for many years and would always recommend to family and friends.”

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Posted 3 years ago

“Steer clear ....”

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Posted 3 years ago

Hello Afrim, Sorry to see your review. As explained several times our cancellation policy is 50% within the 24 hours of hire. As this leaves us very little time to rebook this out. We always offer a re-scheduled date if known at no extra cost. But you opted to cancel. we try our to best to keep our cancellation fees as low as we can, unlike other companies who charge 100%. if you did wish to discuss this again we are always here to help.

Posted 3 years ago

“Thanks again for your great service”

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Posted 3 years ago

“perfect service provided van in very good condition”

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Posted 3 years ago

“The service was great, polite staff, the van was cleaned and nice to drive”

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Posted 3 years ago

“Good service will use again”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent customer service, friendly and helpful staff.... I’m never disappointed when I book ......”

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Posted 3 years ago

“Excellent service great face to face service would definitely recommend 👍🏽”

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Posted 3 years ago

“great service, great value”

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Posted 3 years ago

“Very provisional helpful staff couldn’t of helped more”

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Posted 3 years ago

“👍”

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Posted 3 years ago

“I have used CVS a few times now for different occasions. There is no consistency in the service provided. For my latest booking I arrived at 9.10am, albeit 10 minutes late for my collection, I didn't leave with the van until 10:00am, this is way too slow and the man checking me in didn't seem like he had any idea what he was doing. Meanwhile, the lady answering the phones was being arsey with another customer. Not a very pleasant environment to waiting in... I thought maybe its just an off day but when I called politely regarding how long it takes for the deposit to clear on my account, the same lady was pretty blunt and arsey with me too. Slow, unfriendly and uninviting experience... Most likely I wont be back again.”

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Posted 3 years ago

Hello, thank you for your review and comments. We’re always looking for ways to better our customers experience be it with the speed of the rental or the in general experience. I am sorry to hear this wasn’t to your satisfaction. We would welcome the opportunity to discuss this with you and to see what we can do to welcome you back. We have also led an investigation into to the staff member you have referred to however as you have posted anonymously this will be difficult for us to complete. In regards to the speed of the hire. I can only say that registering a new customer to our system does take longer than if you hired before. This is to make sure we are doing all the correct checks required by our insurance company. Best regards Richard

Posted 3 years ago

“Fast, efficient service. Good prices. The representative took his time to do a walkaround of the luton van which was useful. Would recommened.”

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Posted 3 years ago

“Brand new vehicle, amazing stuff. Really easy to book. Highly recommended!! 👍🏻👍🏻👍🏻”

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Posted 3 years ago

“Staff were friendly and easy to deal with, great van, great service, easy drop off. Would definitely recommend and use again”

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Posted 3 years ago

“A very profession service! Online booking was super easy to use and very clear about the process and costs. Staff I spoke to on the phone were knowledgeable, friendly and able to answer any questions very quickly, clearly and efficiently. The staff who dropped the van were also efficient, friendly and clear. The van itself was clean and in excellent condition. Matched the the online description. Overall a very positive experience. I would use the service again and also recommend to others.”

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Posted 3 years ago

CVS Van Hire is rated 4.8 based on 334 reviews