Cycology Clothing Reviews

Name: Cycology Clothing
Rating: 3.25

3.3 Rating 111 Reviews

55 %

of reviewers recommend Cycology Clothing

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Metrics

3.3

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Cycology Clothing 1 star review on 14th November 2024

Cycology Clothing 1 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“36 days still havnt received my package . Wrote to the company for a refund they refuse to refund cause they say the package is in canada . What they are trying to do right now is fraud i will take legal action against this company even if its just for 100$ and anybody who lost money with them should do the same”

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Posted 3 years ago

“Been 21 days i ordered and was supost to receive 6-12 business days still havnt received it .Couple of email to the company no answer was the last time i order something for this over priced company 0/10 customer service”

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Posted 3 years ago

“Just received my first order of the Day of the Living MTB Jersey, saddle cover and tech tee. Just wanted to how pleased I am with both the quality and especially the design. Told all my friends and family and everyone loves them. Can’t wait to wear them out on the trails.”

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Posted 3 years ago

“Scammy. Charged extra for an "express" order, not received and they don't reply to emails. Avoid them.”

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Posted 3 years ago

“I love Cycology Clothing products. After being a committed Pearl Izumi customer for years, I now have discovered a new world of comfort and attitude with Cycology Clothing! As you can tell from my customer record, I have purchased a good number of your jerseys and am gifting them to cycling friends as well. The fit, the details, and the fabrics far surpass my expectations. I love them! Thank you for your great customer service and for a company that understands the needs of cyclists.”

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Posted 3 years ago

“Thank you so much ! You are a legend and your product is the bomb. I recently had a 4-day weekend ride fest with my Sunday group in McLean in northern NSW. About 30 riders and another 10 or so partners. I won best-dressed 2 days in a row wearing my Cycology kits !”

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Posted 3 years ago

“This is my third or fourth order and as with all my Cycology purchases I was very happy with the prompt delivery of my items and the excellent quality of the clothing I purchased. The designs and colours are AMAZING! I constantly recommend Cycology to my cycling friends and have received many compliments about my cycling wardrobe (of which ALL my jerseys are Cycology). Thanks again for an amazing product and brilliant service.”

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Posted 3 years ago

“What a team over at Cycology, The products themselves are excellent, the design certainly doesn't disappoint. Only thing better than the products was the after sales service. Spoke with Deb over at the Cycology team. Resolved the issue in no time. Which is amazing considering their offices are in a totally different time zone. Great Staff, amazing products, top service. Highly recomended.”

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Posted 3 years ago

“We love your jerseys. We especially love our pink Pedal Flower jersey. Here is a picture of 8 of our ladies cycling group here in Reno. By the way, this picture only shows 1/2 of our group. !!! Love your jerseys.”

Cycology Clothing 5 star review on 10th May 2021

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Posted 3 years ago

“I truly love how stylish your cycle clothes are! The feedback and compliments that I have received on rides is astronomical! The quality and comfort is excellent and the bonus is being able to express myself !!!”

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Posted 3 years ago

“Very great customer experience!”

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Posted 3 years ago

“I ordered the Flow and Frida Kahlo tech tshirts because I love the colours and designs. I ordered to mostly (90%) wear for yoga. The Flow tshirt is black at the front. I wore twice ONLY doing yoga. I noticed a "white" mark on top LHS of tshirt the size of a golf ball but enough to ruin overall look 9f tshirt 😔 I contacted Cycology and they said I must have rubbed tshirt off something!! I sent them photo. I felt I hadn't and IF I had then the tech tshirts are not good quality or very robust! I was told they recommend washing their products in a washbag and in cold water in washing machine. I am now so nervous wearing my tshirts! I am very disappointed with the quality of material. They suggested it is pilling and I should use pilling remover gadget, which I don't have! I feel strongly that this should not have happened to tech tshirts manufactured for cycling etc. I buy a lot of tshirts and have never had this happen before. 😔”

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Posted 3 years ago

“Absolutely awful company. Worst customer service I’ve ever received. I ordered a piece of clothing from their wheel pattern range, which got left in front of my house without permission- and was subsequently stolen. They refused to follow it up with Royal Mail, stating it was my fault and “these things happen”. When I sent them the part of the Royal Mail website that states the sender must start a claim to retrieve compensation in this situation, they became even more aggressive and rude.”

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Posted 3 years ago

“I have been a loyal fan of this brand for a couple of years now and love the unique designs. I have never had an issue with returns and several times I have ordered x2 different sized items and returned the item that didn’t fit. My only criticism would be that there has been a recent issue with the quality. I sent Cycology a private message advising of this and received a prompt response from customer services, apologising and recognising the issue. They were amazing and resolved the issue immediately. I am so surprised at some of the comments as I have never had a problem with their customer service. I would wholeheartedly recommend this brand.”

Cycology Clothing 4 star review on 4th April 2021

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Posted 3 years ago

“I had heard alot of good things about this brand but was late to the party. Really impressive range. Designs are totally original and never expected the quality to be to such a high standard. Service was first class also and their customer support were very helpful”

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Posted 3 years ago

“Shocking customer service. Will never use them again. Sent things back to get bigger sizes. They say things are stained but we never tried them on so how can they be stained. We just want our tops back. They need to get this right if they want return customers.”

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Posted 3 years ago

“Some of the best customer service that I have experienced! When my package didn’t arrive on time I contacted the shipping company and they said there was a problem with the package and they would not be delivering it and to follow up with Cycology. I thought it was going to be a nightmare getting one of the companies to replace the item. But I reached out to Cycology and within hours they had responded and sent a replacement and said they would follow up with the shipping company. The replacement arrived on time and fit perfectly. I will definitely be a repeat customer!”

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Posted 3 years ago

“I bought a Rather be Riding XL woman’s. Shrunk and lost its colour.it was washed on a cycle and hung in shade. It shortened as well.1st February I purchased it and disappointed with this product! Can’t ring anyone and email address is not right.”

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Posted 3 years ago

“order handling and delivery perfect, size perfect, design perfect. I love my "See me"-Jersey Bikeshirt. Delivery from UK to Germany within 10 days was ok.”

Cycology Clothing 5 star review on 16th February 2021

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Posted 3 years ago

“Products from Cycology are quite nice but beware if you have to return an item. I returned an item just after Christmas using Royal Mail's trackable service and the instructions and address given on the website. The tracking number showed it was delivered but Cycology denied receiving the item and I was given no refund. This took nearly 1.5 months to resolve due to them taking a long time to reply to my emails. I also sent a message on facebook and apparently I should have taken a photo of the package and had it returned to me so I could pay for return postage again! Same FB representative then blocked me from replying to his/her message. They did offer me a credit to use on the site but to be honest the value hardly covers the cost of postage. Shocking customer service - their attitude is rude and puts all blame on the customer. Having read other reviews, it appears I'm not the only customer to have suffered in this way. Luckily the item was not high value but I did pay for the return postage and I am much more upset by the poor attitude and service I received.”

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Posted 3 years ago

Cycology Clothing is rated 3.3 based on 111 reviews