DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 633 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“I ordered two Ova Pendant lights from DLaguna at an unbeatable price (the lowest price across all online vendors offering these lights). The product was received well packaged and in great shape. The lights were easy to install (we hung them over our kitchen island) and totally transformed our space. I would like to thank Matt Cavoti for making this an amazing shopping experience. I was in good hands with Matt who took care of me and helped me resolve some logistical challenges around the delivery. DLaguna offers a personal touch in dealing with their customers that sets them apart from other online vendors. I will certainly be back soon to browse for other items from their extensive catalog of modern furniture, lighting, and decor.”

DLaguna 5 star review on 11th April 2023

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Posted 2 years ago

“Very pleased with sales and shipping. Matt was very helpful and was very communicative through entire sale/delivery. Would highly recommend.”

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Posted 1 week ago

“They confirmed the order as well as color. Great communication. Appreciate the effort.”

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Posted 1 week ago

“Had a great experience shopping with DLaguna! Matt was very responsive and took care of business immediately. Highly recommended. I will be back!”

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Posted 2 weeks ago

“What I ordered was exactly what I was looking for which was difficult to find. Very happy with my purchase.”

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Posted 3 weeks ago

“Just completed a purchase of putting green ligh with this company. Matt was the salesman. From start to finish he was knowledgeable and helpful to insure I was satisfied. Can’t say enough good things about them. I’ll be ordering again in the future. Thank you!”

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Posted 4 weeks ago

“Extrimly responsive. Things happened as anticipated.”

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Posted 4 weeks ago

“ordering was easy and descriptive. shipping was fast. Was able to locate a hard to find fixture for my business. Helpful customer service”

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Posted 4 weeks ago

“Great Service!”

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Posted 4 weeks ago

“Team great, received light , going to use in pond unfortunately light does not have a ground wire , can not use underwater , safety factor. In future will pay attention to wire 12 volt ac , do not want to shock persons or aquatic life, thank you.”

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Posted 1 month ago

Thank you for bringing your concerns regarding the underwater fixture to our attention. It is our commitment that our products meet local regulations to ensure the safety of both individuals and aquatic life. Regarding your observation that the CL-311 fixture does not include a ground wire, please be informed that the fixture is listed as low voltage luminaire, and while the standard configuration omits this feature, the fixture can be customized to include a ground wire upon customer request. For any product customization requests, we recommend contacting our sales department. They will be able to provide detailed information and guidance on the process. We appreciate your diligence in prioritizing safety and your consideration of our products. We are committed to providing solutions that meet your specific needs and adhere to the highest safety standards.

Posted 1 month ago

“Easy to work with great pricing.”

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Posted 1 month ago

“DLaguna was very helpful and attentive in picking the right outdoor lamps I needed and the correct mounting bracket.”

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Posted 1 month ago

“Great communication. By phone they confirmed the order and ship date. Followed up to ensure the delivery went well and product arrived undamaged. Friendly and professional without pestering with unnecessary emails. The walnut coat hook is spectacular.”

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Posted 2 months ago

“The chair is great and the service excellent. TY!”

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Posted 2 months ago

“This review is asking me to review DLaguna, not the product purchased. I would have to say, the experience with this company is horrible. They do not have a return policy for items they sell. The item I purchased was a Lechuza planter. You only have two options to choose for size, S and L, which was ambiguous and misleading. Now, i got delivered a giant planter that I do not have a room for, they wouldn’t accept my return because they do not have a return policy. Now I am stuck with a $300 planter that I can’t use. They have been rude about it too. So, just saying that Buyer Beware! This company will not honor anything even if they played a part in the wrong.”

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Posted 2 months ago

The fact that we normally do no accept returns is on our page, some item we do accept but not from that particular. and if you would have been sent the wrong item we can totally get it switched, but I checked your order it was he size you purchased, so am sorry but you are being dishonest.

Posted 2 months ago

“It was so easy working with DLAGUNA!! the staff was very professional and made me feel like everyone was doing their best to get me the answers to all my questions. I will definately use them again in the future.”

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Posted 2 months ago

“Friendly and competent service”

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Posted 2 months ago

“This mirror does not operate by touching the front mirror- it has to be hard wired to a switch on the wall. NOWHERE in the description I found that it specified that. I have another beautiful mirror from DLaguna- that has this touch feature. I'm pretty disappointed this new one does NOT.”

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Posted 2 months ago

We are sorry a wrong item was shipped from a third party warehouse, we are working on this claim

Posted 2 months ago

Hi I just wanted to check if you could remove this bad review, we resolved this claim, it would be really really nice and appreciated. Have a great day

Posted 1 month ago

“Great company. Very kind and attentive service. They went over and above to coordinate with the manufacturer and delivery 🌸 i’ll definitely check out their website and inventory again next time I’m in the market for Home goods”

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Posted 3 months ago

“An easy to work with, customer friendly company.”

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Posted 3 months ago

“Good quality!”

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Posted 3 months ago

DLaguna is rated 4.5 based on 633 reviews