DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased four chairs to place around my fire pit. I purchased them in October 2021, unfortunately due to supply chain issues, I did not get them until spring of 2022. The late arrival of the chairs was no fault of DLaguna, And given the delay they refunded half the purchase price until the chairs did arrive and gave me an additional 10% discount. The customer service team kept me informed throughout the delay, I would definitely use them again.”

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Posted 2 years ago

Thank you Brion you have been the best during the whole process, if you ever want to make a purchase again just let us know and we will give you a special discount.

Posted 2 years ago

“Outstanding customer service”

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Posted 2 years ago

Thank you are so nice, have a great week.

Posted 2 years ago

“Buy elsewhere! DLaguna is a middle-man company with little to NO control over product. My experience has been poor to say the least. There’s a massive disconnect between DLaguna, the product manufacturer and the shipping company. I have PART of a table top: no middle insert to complete it and no legs and that’s going on 3 WEEKS now. The customer service rep can’t give me ANY details STILL. I call regularly and I’m being told that I’ll be called that evening with information but I’ve yet to receive a call. No one knows anything. Not when or if I’ll be receiving the rest of the table. It’s not the service reps fault, it’s a bad company set up. DLaguna is a 3rd party you can buy through but they don’t ship the product. Next time I need something for my home, I’ll skip this middle man company and buy from a store that directly has the items purchased. AND, there’s been no compensation for all of this mess. Save yourself the hassle, don’t buy DLaguna.”

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Posted 2 years ago

We are very sorry for this and we are still trying to fix this situation.

Posted 2 years ago

“The product was very nice but had to return because the wiring was much more than the electrician originally quoted.”

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Posted 2 years ago

hi thank you for the good review, this week we will coordinate the return of the item

Posted 2 years ago

“Excellent experience shopping at DLaguna.”

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Posted 2 years ago

Thank you for the positive review, you are the best, have a great week.

Posted 2 years ago

“Customer service was great and very helpful. thank you Matt!”

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Posted 2 years ago

thank you very much for the view it means a lot to us

Posted 2 years ago

“Great product, a little pricey but good quality, you get what you pay for!”

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Posted 2 years ago

thanks for the positive review if you ever want to make any other purchase we will give you a special discount just contact sales@dlaguna.com

Posted 2 years ago

“Not very helpful with exchanges or returns”

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Posted 2 years ago

Hi We offered a resolution to your problem and I invite you to contact us to see if we can reach a positive solution.

Posted 2 years ago

“Love the planter! I will be buying more”

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Posted 3 years ago

thank you for the positive review, let us know when you are going to want more planters or any other item, we will give an extra special discount for you.

Posted 3 years ago

“Great options! Very good service!”

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Posted 3 years ago

thank you for the positive message, have a great day sir

Posted 3 years ago

“Me encanta mi cestica, muy buen servicio.”

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Posted 3 years ago

Nos Alegra mucho que lo gusto, y usted un exelent client, que tenga un exelente semana

Posted 3 years ago

“Outstanding customer service!”

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Posted 3 years ago

“Excellent customer service These guys are super quick”

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Posted 3 years ago

“Beautiful piece, easy to install”

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Posted 3 years ago

thank you for a kind review have a great week

Posted 3 years ago

“Very nice credenza , but took so long to be shipped. I like it so much.”

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Posted 3 years ago

Thank you vey much for the kind words

Posted 3 years ago

“Excellent service and prompt delivery.”

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Posted 3 years ago

“Very well made. Packaged so well had trouble getting it out of its box.”

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Posted 3 years ago

we are very happy that you liked the item you recieved

Posted 3 years ago

“Fabulous pice and great customer service”

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Posted 3 years ago

thank you for all the positive energy

Posted 3 years ago

“Beautiful piece to go in the wall .. doesn’t look like a towel warmer.. looks like art”

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Posted 3 years ago

Really fantastic, we are very happy to hear that, please send pictures to sales@dlaguna.com so we can see how it looks.

Posted 3 years ago

“I am extremely satisfied with that beautiful bathroom mirror I received yesterday.”

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Posted 3 years ago

DLaguna is rated 4.5 based on 635 reviews