DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.47

4.5 Rating 609 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very quick delivery and great follow up. Could not be more pleased.”

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Posted 5 months ago

“Good stuff”

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Posted 5 months ago

“Product and customer service are outstanding.”

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Posted 5 months ago

“I had been on the hunt for specific (discontinued) dining chairs, and had ordered the chairs from another site a week prior. The previous company promptly cancelled my order when they discovered the chair was discontinued, with no offer to assist in finding a replacement. Fortunately, I also found them for sale at DLaguna. In stark contrast to my previous experience, DLaguna went above and beyond to make sure I received the chairs I ordered. They relentlessly called warehouses far & wide until they located enough chairs to fill the order, and checked in with me frequently until the chairs arrived. DLaguna has earned a lifelong customer, thank you for the great customer service.”

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Posted 5 months ago

“Loved the service from Matt. It was a pleasure meeting him over the phone. My order was processed and sent within a day. I spoke to Alex also. I was so relieved that I was able to order the bulbs. Thank you for your service!”

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Posted 5 months ago

“They did a great job following up with difficult vendor and making sure delivery was made.”

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Posted 5 months ago

“Quick responses and very helpful! Ordered wrong size part and they assisted me with getting it back as well as locating proper part I needed. Thank you!”

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Posted 6 months ago

“We were very happy with the step lights that we purchased from DLaguna. They were very easy to install, and look wonderful. The employees that we have worked with have been very helpful to respond to any questions we have had, and filled and shipped our order immediately.”

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Posted 6 months ago

“Great company to work with! Very helpful and responsive.”

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Posted 6 months ago

“Excellent service and product. Delivery was within 2 days. Highly recommend.”

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Posted 6 months ago

“Easy to navigate website and ordering. Effective communication re my order. Timely shipment. Product I ordered is great .”

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Posted 6 months ago

“Fantastic product exactly what we needed”

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Posted 6 months ago

“Absolutely horrible customer service. I ordered 4 specialty lightbubls from DLaguna. I specifically chose the lightbulb that matched my current outdoor lighting. DLaguna did not send me the light bulb I ordered -but a different one. I contacted the vendor (Focus) and they confirmed that DLaguna ordered the wrong bulbs. I sent all requested information to Customer Service in hopes of getting the right bulb. DLaguna kept throwing up road blocks saying they needed more and more info (photos of the shipping box etc). I never heard a word back. I have had to dispute the charge with my credit card because DLaguna won't respond. Never again.”

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Posted 6 months ago

I am sorry over this whole problem, but what we asked are not road block we need to confirm you were sent the wrong item and we need to confirm to shipping label, these are not road black this is basic procedure, to proceed and fix the mistake.

Posted 6 months ago

“Great to work with these guys.”

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Posted 6 months ago

“The product looks good. A bit smaller than expected, but will be installed shortly. Good service, fast delivery, no complaints! Thank you!!!”

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Posted 6 months ago

Thank you very much for the review, please have a great day

Posted 6 months ago

“The issue was delivery ! It said in stock and ready for delivery-6 weeks later it arrived.”

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Posted 6 months ago

Sorry it took a bit to arrived, the shipping of this order was complicated, but we are super happy you loved this table. Have a great day

Posted 6 months ago

“Excellent service ... excellent product!!!”

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Posted 7 months ago

Thank you for the positive vibes, please have a great rest of your week.

Posted 6 months ago

“We just loved these lights, and plan to purchase more in the future”

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Posted 7 months ago

“Easy ordering from the website; fast and accurate delivery; excellent follow-up and customer service; the lights we ordered look great! I would not hesitate to use DLaguna again.”

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Posted 7 months ago

We are happy you liked your order, and if you ever have to purchase with us again, just let me know so we can give you a special extra discount

Posted 6 months ago

“excellent service ... excellent product”

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Posted 7 months ago

And you were an Excellent Client, thank you for the kind review

Posted 6 months ago

DLaguna is rated 4.5 based on 609 reviews