DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think the product is probably ok. However, it was 12 volt instead of 110. I suppose that is on me but I and the electrician were both surprised. Then I found out there was a no return policy which was listed but I never saw it. So we had to get a transformer and then the bulb that I special ordered with the light was not bright enough to adequately light my grill. I used a bigger bulb and now it seems to be working well. I was really surprised to see a no return policy in this day and age.”

Helpful Report

Posted 2 years ago

Hi Jim Most of your issues with the item are in the name a description of the the item, the item is called literally 12 Volt BBQ light, and its a custom item as established clearly in the description that is why it can not be returned.

Posted 2 years ago

“Excellent customer service and friendly attitude. Highly recommend buying from them.”

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Posted 2 years ago

Thank you very much for the review, your the best.

Posted 2 years ago

“Great Customer Service.”

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Posted 2 years ago

“Very helpful in answering questions, and a quick delivery.”

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Posted 2 years ago

“Thank you for the help and quick response to my request”

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Posted 2 years ago

“Excellent service by Matt”

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Posted 2 years ago

“Great to work with. Understanding and flexible.”

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Posted 2 years ago

“I was on a scavenger hunt for these particular self watering planters! Everywhere else was sold out and it was still early in the holiday season! DLaguna not only had them in stock but they were cheaper and arrived with time to spare!!! Their customer service rep, Matt was amazing and I will definitely purchase items with them again!”

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Posted 2 years ago

You are so kind for such a glowing review, I hope you have a fantastic New Year.

Posted 2 years ago

“The Best customer serve I have ever had. Susan really helped me until the problem was solved. Thank you!!!!”

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Posted 2 years ago

Thank you very much, we are just happy to give you a hand. Happy Holidays my Friend.

Posted 2 years ago

“I had a great experience with DLaguna. They had the item I wanted and matched a lower price. Matt was wonderful to work with, very knowledgeable, and checked in when the item shipped, then followed up to make sure the delivery went well and everything was as I wanted. The item came from Europe but arrived within two weeks (fast!). I would recommend them to anyone.”

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Posted 2 years ago

“Excellent customer service. Delivery was quick and the mirror was delivered in perfect condition.”

DLaguna 5 star review on 22nd December 2022

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Posted 2 years ago

Thank you so much for the positive vibes and for the picture of the mirror, it looks great. Happy Holidays

Posted 2 years ago

“beautiful product. Thank you.”

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Posted 2 years ago

Thank you very much, we are so happy that you like the planter you purchased, have a fantastic holiday season.

Posted 2 years ago

“Outstanding customer service. Highly recommended.”

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Posted 2 years ago

Thanks so much!!

Posted 2 years ago

“Super easy to use website. Customer service is fast and polite.”

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Posted 2 years ago

Thank you Casey, it was a pleasure to work with you. Happy Holidays

Posted 2 years ago

“Very knowledgeable with excellent customer service!”

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Posted 2 years ago

Thank you very much for the kind review, I hope you have a great holiday season.

Posted 2 years ago

“We ordered some special bulbs for our outdoor lights that were difficult to find. DLaguna had the bulbs we needed and shipped them quickly upon order. In addition, they were most responsive to questions we had. I highly recommend DLaguna for any lighting needs.”

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Posted 2 years ago

Thank you very much, I hope you have a fantastic holiday season

Posted 2 years ago

“Excellent customer service and product quality. Will not hesitate to purchase from DLaguna in the future.”

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Posted 2 years ago

Thank you very much for the positive vibes, I hope you have a very happy holidays.

Posted 2 years ago

“it was a pleasure doing business with you....thanks for the quality product and quick delivery”

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Posted 2 years ago

Thank you so much for the good vibes, I hope you have a fantastic holiday season.

Posted 2 years ago

“shipped quickly and arrived without problem...thank you”

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Posted 2 years ago

Thank you for the the kind review have a great week.

Posted 2 years ago

“I was very with the customer service I received. The items I ordered had not yet arrived, and I contacted customer service to see what the status of my order was. A person answered the phone and promptly looked into my order status. I was informed that there was a slight delay with the manufacturer and was provided an estimated delivery date that was met. I also received a follow up email to make sure all was well.”

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Posted 2 years ago

Thank you very much for the glowing review, if you ever choose to purchase with us again I will give you a special disocunt on top of the discount we give normally

Posted 2 years ago

DLaguna is rated 4.5 based on 635 reviews