DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 633 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Team great, received light , going to use in pond unfortunately light does not have a ground wire , can not use underwater , safety factor. In future will pay attention to wire 12 volt ac , do not want to shock persons or aquatic life, thank you.”

Helpful Report

Posted 1 month ago

Thank you for bringing your concerns regarding the underwater fixture to our attention. It is our commitment that our products meet local regulations to ensure the safety of both individuals and aquatic life. Regarding your observation that the CL-311 fixture does not include a ground wire, please be informed that the fixture is listed as low voltage luminaire, and while the standard configuration omits this feature, the fixture can be customized to include a ground wire upon customer request. For any product customization requests, we recommend contacting our sales department. They will be able to provide detailed information and guidance on the process. We appreciate your diligence in prioritizing safety and your consideration of our products. We are committed to providing solutions that meet your specific needs and adhere to the highest safety standards.

Posted 1 month ago

“Love the lights I picked up from them. Tala Certainly a statement piece in our ski chalet. The shipping was the only disappointing part as I ordered them based on the delivery expectations on the website, but they came a month later than they were supposed to. I had to have somebody pick them up and store them for me as we were no longer out west. The process was easy and the selection is great. Second time I have ordered from the DLaguna.”

Helpful Report

Posted 6 months ago

“The product looks good. A bit smaller than expected, but will be installed shortly. Good service, fast delivery, no complaints! Thank you!!!”

Helpful Report

Posted 11 months ago

Thank you very much for the review, please have a great day

Posted 11 months ago

“The issue was delivery ! It said in stock and ready for delivery-6 weeks later it arrived.”

Helpful Report

Posted 11 months ago

Sorry it took a bit to arrived, the shipping of this order was complicated, but we are super happy you loved this table. Have a great day

Posted 11 months ago

“Quick service. Got exactly what I needed, but it was more expensive than I would have liked.”

Helpful Report

Posted 1 year ago

Thank you for the appreciation, it really make our day

Posted 11 months ago

“Items were packaged well”

Helpful Report

Posted 2 years ago

Yes we put great effort into packing the items, so they can reach the client in tip top shape

Posted 2 years ago

“Your company was great. The mirror we purchases was good, the darw back is the digital clock can't be dimmed. At night it is so bright it hurts your eyes.”

Helpful Report

Posted 2 years ago

“It works fine. But the directions were hard.”

Helpful Report

Posted 2 years ago

Thank you for the positive review, sorry to hear you had a hard time with the instructions. What item was it so I can check it out and see how to fix it.

Posted 2 years ago

“I purchased a medicine cabinet from DLaguna. Their website said it was in stock, but after purchase they contacted me and said it wasn't. They gave me other options that they confirmed were in stock, but I ultimately decided to request a refund. Their customer service was very responsive and easy to work with. I would just suggest calling to confirm something is in stock before purchasing if you need an item quickly. I would shop with them again.”

Helpful Report

Posted 2 years ago

Thank you very much Ryan for such a nice review, and yes it is shame that issue with the stock and we are working really hard on fixing that problem. And if your choose to purchase again with us we will give you a special extra discount.

Posted 2 years ago

“I will write a review as soon as I figured out how to use them for repotting my house plants. The watering system is a bit complicated for establishing roots or the plant already having a root system.”

Helpful Report

Posted 3 years ago

Best of luck with that and we hope they really work for you, and the next time you make a purchase we will add a special extra discount.

Posted 3 years ago

“When installed it was the picture I had envisioned. Then the light Turned on perfect balance Thanks for taking the time To do it right even the crate Was professional not the norm in today’s world”

DLaguna 4 star review on 16th October 2021

Helpful Report

Posted 3 years ago

We are thrilled that you liked the mirror and it looks killer in your bathroom.

Posted 3 years ago

“I think our order got waylaid and communication dropped for a time but all worked out well.”

Helpful Report

Posted 3 years ago

“I ordered a beautiful towel warmer. It took some time to make it right since it was the wrong finish. I notified the company and they apparently sent out a beautiful mirror instead. I contacted them again and they made it right, quickly shipped me the correct warmer and also the necessary return shipping labels so Fed Ex could ship both incorrect items back to the manufacturer. All in all, they were very helpful and responded very quickly to correct the mistakes.”

Helpful Report

Posted 3 years ago

“Thanks for fast delivery.”

Helpful Report

Posted 3 years ago

“Love the item but it shipped later than the website stated”

Helpful Report

Posted 3 years ago

“The fixtures I ordered were perfect I like the quality too.”

Helpful Report

Posted 4 years ago

“Very poor packaging for shipping.”

Helpful Report

Posted 4 years ago

“Happy with the purchase.”

Helpful Report

Posted 4 years ago

“Very satisfied with the reclyner”

Helpful Report

Posted 4 years ago

“Beautiful mirror but not bright enough.”

Helpful Report

Posted 4 years ago

DLaguna is rated 4.5 based on 633 reviews