Daal's Home Reviews

“ I experienced a significant service failure regarding a recent delivery. ”

“ Oh, forgot to mention - they suggested I send it back and pay for delivery. ”

“ Called yesterday, lady was shocked, had nothing to say, they don’t compensate issues and only offer internal logistics which means they don’t have great delivery coverage so unless you live in a city location don’t do it! They don’t care at all! I’ve now had to log a charge back with my credit card provider and all I want is our sofa complete. ”

“ Terrible experience - only found out when the delivery arrived that they wouldn’t deliver up flights of stairs, so I never could have received the item which I bought. ”

“ I have been in contact with customer services over the last few weeks exchanging numerous time consuming emails and photo/video evidence to which they will not provide me with a full refund as requested due to the bed not working as it should! They want me to buy new boxes (old boxes had to be thrown out as were damp dirty and ripped upon delivery) big enough to re package the bed, send a photo of it packaged then they will arrange a pick up which could take up to 10 days and then exchange the bed which could take another god knows how many weeks to be delivered. ”

“ Two months have passed and still waiting for my order which should have arrived by 19th December. They took my money knowing the item I had purchased was not in stock. Stressed with keep chasing them and again told 2 weeks ago it would be going out for delivery. Found this page this morning and all my fears confirmed. I will be asking for my money back on Monday. ”

“ I initially called to cancel my order before the delivery was attempted, yet my request was completely ignored. ”

“ Daals Pienza Cane Sofa bed - Taupe and black armrests and frame: Firstly, problems with delivery (not within the agreed timeframe), secondly the sofa was delivered in a single box weighing 56KG. ”

“ Their delivery is an absolute mess. ”

“ Potential buyer beware. Don’t ever buy from this company. I’ve been waiting to receive my in stock items for two months. If you call their delivery company, the delivery company says they’re waiting on Daals. Email Daals, wait a few days for a response ,and they say they’re waiting on the delivery company. Can’t talk with a human because their “live chat” feature doesn’t work. HORRIBLE EXPERIENCE. ”