“Ordered item and had to follow up several times for an update on dispatch over 2 weeks before I received a response which just apologised but no reason for delay given. Fortunately item arrived in time for when needed. Will use again but with expectation that it won’t be a prompt dispatch/delivery.”
“It took 3 months to deliver my order. Contact from the company was nonexistent, it was only when I messaged was it explained my items were out of stock. It took me asking for the order to be cancelled and for a refund, to only then receive my order.”
“Really disappointed with the service received from dancewear central.
I ordered tap shoes and at time of ordering there was no indication that these were not in stock. I also did not receive an email to say that they were not in stock (as per the guidelines on the website)
After waiting for 3 weeks I contacted the company, to be told that they were now back in stock, and did I want them to dispatch them to fulfill my order? Surely this should have been competed automatically as my order had been placed some week earlier.
Overall, poor customer service (not from the lady I spoke to on the phone who was lovely). And very poor communication”
“I ordered from a different website a few months back and the delivery took seven days where at this website it only took me a day and a half to receive my items my niece loves it. I will be ordering it from here on.”
“This is the second time that I was told some items were out of stock AFTER I had placed the order. This time I was told only after I found some items were not shipped and send an email to ask.
Worse of all, there was never an apology.
Prices are reasonable, but the service is unsatisfactory.”
“While the prodoucts I recieved were fine, the rest of my experience was awful. I paid 7 pounds next day delivery for my first order, which had to be cancelled. I placed this order again, as part of four items, again paying next delivery. I receievd three items about a week later, which was a waste and scam of my money. I recieved the other item (bag) 2.5 weeks after the original order, and had to get a refund for my first order. Similarly, I had to reorder the other items as I needed them ASAP and the shipping dates are awful. I will not order again, as I have waster 21 pounds on shipping through this company, which is a scam.”
Hello,
Thank you for taking the time to leave us this feedback.
We are sorry to hear that there has been some issues with your orders. Please could you share with us your order numbers so that we can look into this for you?
All orders placed before 3pm should be despatched on the same day. We have had some recent technical issues which mean that they are not despatched until the following day, and we do apologise for any inconvenience this may have caused. We do recommend that if you have not received an order as expected, to call us so that we can look into this, and not to order a replacement as it will then cost you the extra postage.
With you stating that the bag arrived a couple of weeks after your order, it could mean that your bag was out of stock at the time of order. However without your information it is hard for us to confirm this.
Our deliveries are provided by Royal Mail (which is our standard delivery service and is sent Tracked 24), or Parcelforce (which are the Next Working Day and Saturday deliveries), so we can assure you that these are reputable companies.
Once again, we apologise that you have not received our standard level of customer service, and look forward to receiving your order information so that we can assist you further.
Best wishes,
Dancewear Central
