“Absolutely awful service. I ordered three items three weeks before Christmas. Despite it saying 48hr tracked on the order confirmation, 1 item turned up after a week. No mention of the other two items, I called up a week before Christmas, I was told the items had been out of stock (website said 4 available when I ordered) and they were now in stock and would be dispatched that day so they'd arrive for Christmas. Still nothing. I called again was told the same, still nothing. Called again mid January and was told the items were on back order id receive before the end of January. Eventually arrived at the beginning of February. No communication no apology. I won't be ordering again. Stay away.”
Hello Nishita,
Thank you for your feedback.
We are genuinely sorry to hear about your experience with our service. It’s clear that we did not meet your expectations, and we apologize for the lack of communication and delays you encountered with your order. We strive to provide not only quality products but also timely service, and we regret any frustration this has caused you.
If you could please share your order details with us, we would like to investigate this issue further and ensure it doesn’t happen again in the future. Your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention, and we hope to make things right for you.
Best wishes,
Dancewear Central
Hello Paiten,
Thank you for reaching out to us regarding your experience.
We are truly sorry to hear that you have not received your item. We understand how disappointing that can be, and we apologize for any inconvenience this has caused. Our goal is to ensure timely deliveries, and it appears we fell short this time.
If you could provide us with your order details, we would be eager to investigate this issue further and find a resolution for you. Your feedback is crucial as we strive to improve our service.
Thank you for your patience, and we hope to hear from you soon.
Best wishes,
Dancewear Central
“Our school has used several companies over the years for dance shoes. We have found Dancewear Central to be the best. Their website is easy to order from, and our order always arrives with 48 hours. Would definitely recommend 🌟”
“Problem with sizing dealt with swiftly and replacement issued soon after receipt of shoes for exchange. Very pleased with Fuego sneakers and much quicker than ordering from manufacturer in USA!”
“I ordered a pair of rap shoes for my daughter as she has just started tap lessons! Found the layout of the website very easy to look for what I needed then to purchasing and delivery all of these were great.
Thankyou”
“Ordered a beautiful pair of dance shoes, but unfortunately the we're too wide, and I have had to send them back! I have had shoes from here before, and they were perfect and comfortable. I will definitely order from here again.”
“I've joined a class learning how to ballroom dance, I bought these shoes to wear to class, they're really comfy and not too high and easy to dance in”
“I ordered some trainers from Dancewear Central. The shoes arrived very promptly and arrived in fantastic condition. I would highly recommend ordering from this company.”
