“I ordered some dance shoe, about 3 months ago. When it came to ordering the size I clicked the button for a UK 9. After Month I received an American 9.
I did complain to Danceware about this, they replied with their sizing chart, this is not needed as I know my size, and they clearly sent the wrong size.”
“Extremely disappointed as order took over 6 weeks to arrive. No explanation, no apology, no communication at all. I gave up waiting and bought from elsewhere with a delivery less than a week later.”
“Ordered this bag in the beginning of December for a Christmas present...I didn't receive the item just before Christmas eve!!...when I bought the bag it showed 2 left in stock...but yet they never dispatched for week+ time-wose... lucky I got the item ready for Christmas and my daughter was happy with it...”
“Ordered item and had to follow up several times for an update on dispatch over 2 weeks before I received a response which just apologised but no reason for delay given. Fortunately item arrived in time for when needed. Will use again but with expectation that it won’t be a prompt dispatch/delivery.”
“It took 3 months to deliver my order. Contact from the company was nonexistent, it was only when I messaged was it explained my items were out of stock. It took me asking for the order to be cancelled and for a refund, to only then receive my order.”
“Really disappointed with the service received from dancewear central.
I ordered tap shoes and at time of ordering there was no indication that these were not in stock. I also did not receive an email to say that they were not in stock (as per the guidelines on the website)
After waiting for 3 weeks I contacted the company, to be told that they were now back in stock, and did I want them to dispatch them to fulfill my order? Surely this should have been competed automatically as my order had been placed some week earlier.
Overall, poor customer service (not from the lady I spoke to on the phone who was lovely). And very poor communication”
“I ordered from a different website a few months back and the delivery took seven days where at this website it only took me a day and a half to receive my items my niece loves it. I will be ordering it from here on.”
