Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 7 years ago

“As i was not at home my mom was there to receive the parcel. They were very in time and quick delivery. Also the product in real is exactly as showed on the Daniel Footwear website. And one more thing...their SALES of my same product ordered by DF were starting quicker then FARFETCH, So bye bye Farfetch, GOODMORNING Daniel Footwear.”

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Posted 7 years ago

“Was thrilled with my purchase”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Customer services were extremely helpful and attentive when a delivery went astray with courier. Excellent service. Prompt and well packaged. Thank you”

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Posted 7 years ago

“Bought a pair of Ugg slippers for my partner for Christmas. Although delivery was quick and free, I could believe that the show box was damaged. It was like someone had punched a hole through it. This did not happen during transit because the shoe box was inside an even larger box. The silly thing is that there was a sticker inside the show box with someone’s initials to say that both shoes have been checked (some kind of quality control I guess). What a pity that they couldn’t be bothered to check the lid of the box. The truth is, Daniels doesn’t care about the customers overall satisfaction. I was utterly embarrassed to hand this to my partner on Christmas morning, it looked like I bought it cheap. Daniels should NEVER let anything get sent out in this condition. Disappointing!”

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Posted 7 years ago

“Fantastic quality well made top quality”

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Posted 7 years ago

“Customer service was excellent as I was unable to track my order due to incorrect tracking no being issued. CS sent me correct no & tracked order for me. Unfortunately the boots I ordered didn’t fit & I had to return them.”

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Posted 7 years ago

“Ordered item on 22nd December ,exspress delivery ,arrived 29th ,you tell me what went wrong”

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Posted 7 years ago

“Next day delivery and perfect slippers as described”

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Posted 7 years ago

“Good service, nice shoes, they were a bit overpriced but good price after sales.”

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Posted 7 years ago

“The shoes were on sale at a great rate and were delivered next day on the 23rd of Dec even though it was scheduled for after Christmas due to the lateness of the order.”

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Posted 7 years ago

“Great product, great price, quick delivery even so close to Christmas. Would definitely purchase from here again!”

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Posted 7 years ago

“A present that was opened and tried on Xmas day ,and they are a perfect fit .”

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Posted 7 years ago

“Great product and prompt delivery”

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Posted 7 years ago

“I ordered a pair of Ugg slippers today as I thought Daniel Footwear was a genuine site/business, however I have had no acknowledgement of this order, no confirmation, your website returned to the homepage without showing me confirmation. The only way I know you have received it is because you have taken my money! I registered to your site and have no order history. I have attempted to contact you but to no avail. I will slander you on here until you acknowledge this and reply to me! Agree with other bad reviews, this is very poor business. When you take money from someone's account, you need to deliver quite literally. Reply ASAP”

Helpful Report

Posted 7 years ago

Dear Sophie, I am sorry you are upset with Daniel Footwear. My colleague has emailed you a couple of times with your order confirmation. She has also tried to call you and left you a voicemail with this. Please can you check your junk mail in case it has gone into there? Also you can call us on 01133899899, contact us via email on help@danielfootwear.co.uk or you can use our live chat facility on our website to chat with us. You have ordered this on a 2-4 working day service yesterday and you will receive another email once your order has been dispatched with the tracking on there. Kind Regards, Emma Customer Services

Posted 7 years ago

“Great service good price speedy delivery”

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Posted 7 years ago

“I ordered a pair of Uggs for a Christmas present on Tuesday 19th December and paid for express delivery, when my order hadn't arrived by the Friday 22nd December I rang your offices to be told that my order had been misplaced with the courier company on Wednesday 20th December but I was never informed, when I asked why I hadn't been informed of this I was told that you were waiting until the Saturday 23rd December to see if my order had been found and when I asked what is being doing to rectify the problem I was told that I could order another pair on Saturday but I would not receive them in time for Christmas. This is very poor business - I should have been made aware that my order had been misplaced the day it happened not 3 days after when it was too late to get another pair in time.”

Helpful Report

Posted 7 years ago

Dear Donna, I am sorry you feel this is poor business. We have certain channels and procedures to follow before we can get your query dealt with. With regards to not informing you that the courier has misplaced your item, we are not aware of a situation with a delivery until the customer contacts us and then we have to contact the courier to see what happened. This is a process that does take longer than a day to fix as we also have to contact the couriers customer service team who then have to contact the drivers/depots. I have emailed you a discount code to use against your next online purchase with us. Kind Regards, Emma Customer Services

Posted 7 years ago

“Really helpful and Ugg boots arrived quickly 👍”

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Posted 7 years ago

“I love my new Ugg boots, at a great price. Ordering was very easy and they were delivered very promptly. Great service thanks”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews