Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a handbag which was delivered quickly and well packaged, lovely bag, unfortunately had to return this bag and was then told it would cost £11 to return, not to happy about this as I thought it was free returns and £11 is a lot of money. I did email with picture of receipt of posting, was told no refund can be done, but did put £11 on my account to spend on something else. I did order a different handbag as apart from this, overall service was good.”

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Posted 7 years ago

“A quality product and a quality price with super fast delivery what more do you want recomend to all 5Star”

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Posted 7 years ago

“I had a problem with my delivery and the customer service team were very helpful and resolved the issue immediately.”

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Posted 7 years ago

“Very happy with service and product.”

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Posted 7 years ago

“the delivery was quick and the leather jacket was fab”

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Posted 7 years ago

“Michael Kors Raven bag in Navy - Excellent. Delivery very fast, will definitely use again”

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Posted 7 years ago

“I ordered boots and they arrived within three days and they are just what I wanted.”

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Posted 7 years ago

“Fast efficient delivery. Good customer service”

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Posted 7 years ago

“Purchased ugg boots in the sale for my daughters Christmas, great price good product and fast delivery.”

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Posted 7 years ago

“Bought a Pair of shoes, 1 week later they are on sale. They would not adjust the price. Ridiculous do not order from them!”

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Posted 7 years ago

Dear Natalie, I can see my manager emailed you regarding this query, as the size you ordered was no longer available we could not honour this. The sale price has been reduced due to the very limited sizes. On email you have said you wish to return these, have you sent them back to us for a refund yet? Please can you email over the proof of posting as we can get this refunded.Very sorry for any inconvenience caused. Kind Regards, Emma Customer Services

Posted 7 years ago

“I bought brand new uggs and you sent me a display pair. I contacted customer services who promised to put another pair to one side if I returned them. I did this to then be told all of your stock was faulty! Why are you selling faulty stock and why wasn't this checked before it was sent? I now how to look elsewhere for these which are a xmas present and it's now getting very late to do so. I got a full refund but I expect more after being treated in this way, thanks Sally”

Helpful Report

Posted 7 years ago

Dear Sally, I am sorry you received your UGGs like this. We source our stock from our stores and the warehouse. First priority is the warehouse but if they do not have it, it will be sent from a store. I will pass this feedback onto the store that sent this boot out as they should be checking exactly what they are sending and only sending items out if they are perfect. With regards to sending another pair out to you, the stores that were showing those boots when they came to dispatch the item one of the boots were faded so unfortunately we cannot send a boot out like that. As those were the last pairs in our business we had to remove that stock from our website as we do not sell products that are faulty. We contacted you regarding this and asked if there was anything else you would like or if you wanted a refund. We have fully refunded you for this order on December 6th. I have emailed you a discount code to use against your next online purchase with us. Kind Regards Emma Customer Services

Posted 7 years ago

“Fantastic service, informed every step of the way for delivery. Simple website to use.”

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Posted 7 years ago

“Fast delivery, gorgeous uggs and a great price ❤️ Would definitely recommend and shop with you again x”

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Posted 7 years ago

“Excellent service. Fast delivery. Very competitive price.”

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Posted 7 years ago

“It was not indicated on the website that sizes were UK sizes and not US sizes, so I received a pair of boots that were too big. I then tried to ship them back to you all from the U.S., but it was going to cost over $200 to ship them back and that was more than what I paid for them, so now I am having to try and sell them on my own. Just a big inconvenience to add to the list at this time of year.”

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Posted 7 years ago

Dear Rachel, I am sorry you have faced this issue with us. We are a UK based company so our sizing is in either in UK or Euro sizing. Please rest assured that I have passed your feedback onto our web team who are looking into putting some sort of indication as to the sizing on the web page. I have also emailed you a discount code to use against your next online order with us. Sorry for any inconvenience caused. Kind Regards, Emma Customer Services.

Posted 7 years ago

“Quick delivery time . Uggs are perfect”

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Posted 7 years ago

“Fast shipping”

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Posted 7 years ago

“Super fast shipping.Great boots”

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Posted 7 years ago

“Highly efficient delivery and ordering process and at a very reasonable price! No contest! Love my UGG boots thank you!”

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Posted 7 years ago

“Fast delivery, great service!”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews