Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my shoes delivered to the store near me! On collection I tryed the shoes and they were a size big.... the store assistant suggested she could order a size below and got them in store within 2days! Very helpful in store at Street Lane!”

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Posted 6 years ago

“Easy to purchase, prompt delivery”

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Posted 6 years ago

“I have received 3 pairs of shoes I’m a new customer And I’m really delighted with them And the service And packaging is excellent”

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Posted 6 years ago

“10% off my first order. Delivery was quick (although delivery company tracking was poor & misleading), & very pleased with my order. Would recommend to others.”

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Posted 6 years ago

“Great quick service”

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Posted 6 years ago

“I ordered the marken wedge espadrilles, which I love. However, I live in the US and the box that it was shipped in was so torn and battered by the time it got to me. Had anything spilled on the box during transit, my shoes might have been ruined. I was so incredibly disappointed that my shoes, which were not cheap, were put in such a flimsy box. I expect more from a company that brand their shoes as “designer”. That being said, the espadrilles are very comfortable.”

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Posted 6 years ago

“Very simple process to order online, efficient delivery and love the shoes.”

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Posted 6 years ago

“I love the shoes even better once on prob wouldn't of paid the full price though as too expensive. Delivered on time”

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Posted 6 years ago

“Purchased an Anya Hindmarch bag. First of all the box arrived in a thin plastic envelope therefore was slightly crumpled. Inside the box all the tags were already cut, the accessories (shoulder and wrist strap) were unwrapped and placed inside the bag, and there were some fluff floating around. It made me questioned the authenticity but having seen a real one in store I think it is. I believed the service could be improved with better packaging and to leave all tags intact.”

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Posted 6 years ago

Good Morning, I am very sorry to hear your bag arrived in this condition, this should not have happened and I will be passing your feedback onto the store that sent this out as they should be making sure they are completing quality checks on all items they send out. I am sorry for any inconvenience caused and I have emailed you with a discount code to use on your next online purchase with us. Kind Regards, Emma Customer Services

Posted 6 years ago

“Thanks! Best service”

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Posted 6 years ago

“Great discount on handbag i purchased and managed to get hold of my bag that was out of stock everywhere”

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Posted 6 years ago

“Very fast shipping. Quality very good. Loved it! 10/10”

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Posted 6 years ago

“Amazingly quick response to my complaint. Very impressed. Thank you.”

Daniel Footwear 5 star review on 22nd June 2018

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Posted 6 years ago

Good Morning Anne, I am ever so sorry you received the wrong shoes but I am glad you have got this sorted now. With regards to seeing them cheaper elsewhere we do offer a price match service so I have refunded the difference back into your account. I have also placed £10 into your online account with us for the inconvenience caused. I do hope to see you shopping with us again in the near future. Kind Regards, Emma Customer Services

Posted 6 years ago

“I have shopped with Daniel footwear on many occasions they offer an exceptional service & would not hesitate to continue shopping also the customer service staff ( Katie whom Helped me) were very helpful & happy which came through when I had to call them regarding information. I would highly recommend shopping Daniel Footwear for service & quality.”

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Posted 6 years ago

“Good price arrived really quick !! Nicely packed up”

Daniel Footwear 5 star review on 20th June 2018

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Posted 6 years ago

“Excellent communication/customer service. Love the product! Fits great and great quality. Sizing is on point!”

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Posted 6 years ago

“The wrong size shoes were in the box a size 40 was ordered and a 39 were in the box. They had to be returned I have asked for my postage to be returned as well as this was your error and not mine”

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Posted 6 years ago

Hi Christine, I cannot see that you have contacted us about this issue however I am sorry to hear you received the wrong item. I have spoken to the warehouse manager who will ensure his team are double checking what they are sending out. I have tried to call you this morning and I have also emailed you about this. Please can you let me know if you are wanting a full refund on this or if you would still like these shoes. If you still want these shoes I will check them myself before we dispatch another pair to you. Once again I am sorry for the inconvenience caused and I hope to get this resolved as soon as possible. Kind Regards, Emma Customer Services

Posted 6 years ago

“Very efficient service”

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Posted 6 years ago

“Loved the sandals. Delivered promptly. Really happy with them.”

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Posted 6 years ago

“Excellent delivery service. Very quick! Boots were well packed and arrived in perfect condition. The boots are comfy, seem well made and fit nicely.”

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Posted 6 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews