Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots as expected, little "thank you" note was very nice; fast delivery.”

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Posted 7 years ago

“I paid for next day delivery and indeed it was next .... week.”

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Posted 7 years ago

Many thanks for taking the time to leave us a review. I do apologise you delivery did not arrive when expected. This was despatched with UK Mail, I have had a look into this and delivery was attempted several times and a card was left before the delivery was successful. An an apology I have refunded your delivery charge. We hope to hear from you again soon. Kind Regards Rachael Customer Services

Posted 7 years ago

“Great customer service. My delivery wasn't arriving and when I asked about it they very promptly replied and sorted it all out. Boots arrived and they are gorgeous. Would definitely buy from here again. Linda”

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Posted 7 years ago

Hi Linda, I would like to thank you for taking the time to leave us a review. I am pleased you like your boots and happy that we were able to sort out the delivery for you. Thanks again Emma Customer Services.

Posted 7 years ago

“Although I was sent the wrong product the customer service following this & amends made were impressive.”

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Posted 7 years ago

Many thanks for taking the time to leave us a review. Once again I apologise for any inconvenience caused. I can see that the issue has been corrected and you have received a refund on this item. Thanks Emma Customer Services.

Posted 7 years ago

“Not happy”

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Posted 7 years ago

Thank you for taking the time to leave us a review, sorry to hear that you are not happy. Please email your complaint over to help@danielfootwear.co.uk and we will try and resolve this for you. Kind Regards, Customer Service Team

Posted 7 years ago

“Shoes arrived on time good delivery service. Unfortunately they were a poor fit one shoe appeared to be larger than the other,”

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Posted 7 years ago

“Website is easy to use and my order arrived quickly. Great that you were offering free delivery and returns too as I needed to order 2 sizes as I wasn't sure which one would fit.”

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Posted 7 years ago

“Great shoes”

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Posted 7 years ago

“Extremely pleased with my purchase of ugg boots delivery was quick too x”

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Posted 7 years ago

“Hard to review as I still haven't received the shoes!”

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Posted 7 years ago

Dear Jane, Many thanks for taking the time to leave us a review. I have looked into this for you and it looks like your parcel was attempted for delivery twice and you were not at home to sign for it. I can also see that we arrange for the delivery to be sent to another address where you would be. I hope you enjoy your shoes. Kind Regards, Customer Service Team.

Posted 7 years ago

“Very comfortable and suitable for the occasion.”

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Posted 7 years ago

“Purchased the blue suede Adamet shoes and the silver bag online as I couldn't get in them in my local shop, excellent service shoes arrived 3 days later and the bag on the fourth day, was kept informed on when they would be delivered. As always a fab service from Daniels both in store and online thank you xxx”

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Posted 7 years ago

“Fantastic boots”

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Posted 7 years ago

“Quick service and shipping. Found the sneakers I have been looking for for a year and had them within 1 week.”

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Posted 7 years ago

“I mistakenly ordered the wrong size of shoe. They emailed me a free returns label and refunded quickly.”

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Posted 7 years ago

“Good quality, professional service. Thank you for this experience.”

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Posted 7 years ago

“I was prepared to pay £159.00 for these shoes but found them here in the sale. Over the moon. Thank you Daniel Footwear a very happy customer.”

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Posted 7 years ago

“I paid for next day, they arrived in 2 days! They were faulty so I rang. Your colleague told me to send them back and wait a few days and then reorder. So I sent them back (at my expense) and waited, reordered and repaid P&P! the new pair have the same fault! It looks like they were resent. I rang again, have been promised a discount voucher, and a free returns. This will cover my expenses for the second purchase, but nothing for the first! So yes I have not had a good experience.”

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Posted 7 years ago

Dear Jane, Thank you for taking the time to leave us a review. I really do apologise to hear that you had a bad experience with us. I can see that both orders have been fully refunded including the original post and packaging. If you would like to send over a picture of the post office receipt for the return of your item to help@danielfootwear.co.uk we will happily reimburse you for this. Apologies once again for any inconvenience caused by this. Kind Regards, Customer Service Team

Posted 7 years ago

“Shoes were lost by carrier, however were eventually delivered after speaking to your company.”

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Posted 7 years ago

“if you're ordering from the US, BEWARE: return shipping costs are more expensive than the shoes themselves. if you aren't sure you are going to keep them, i advise shopping somewhere closer to home.”

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Posted 7 years ago

Thank you for taking the time to leave us a review. Sorry to hear that it cost you so much to send these back to ourselves, unfortunately we don't cover the cost of returns for international orders as stated on our website. If you do want to place an order with us in the future you can always email us at help@danielfootwear.co.uk to double check the sizing. Kind Regards, Customer Service Team

Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews