Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my order went missing they sent me a replacement straight away and couldn’t of apologised more. They were very helpful and i love my new boots. Thank you”

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Posted 6 years ago

“Website easy to use and my order arrived very promptly.”

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Posted 6 years ago

“Great shoes. Very easy purchasing experience. Very quick shipping. I wish they had more colors in this brand !!!”

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Posted 6 years ago

“I bought a pair of Ugg boots for my daughter's birthday. The shoes are great and she is very pleased with them. The service was fantastic and customer services were very helpful when they informed me about parcel tracking.”

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Posted 6 years ago

“I placed my order and paid extra money for delivery within 48 hrs. 3 days passed and still no order received. On day 4 I called customer services and was told that the item I ordered was not available. I received a full refund but my disappointment is that nobody made contact to notify me of this.”

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Posted 6 years ago

Hi Kyri, I am sorry we were unable to fulfill your order and sorry for the delay in informing you that your item wasn't available. This was a system error in which your order failed to go through our system properly. We have got this sorted now and our website and back systems are up to date again. I can see you have been fully refunded for this order and as part of the apology a discount code was sent you to to use on a future purchase with us. Kind Regards. Emma Customer Services

Posted 6 years ago

“Easy order, confirmation and delivered promptly with all relevant paperwork and easy return forms enclosed. Love these Ugg trainers, stylish and oh so comfortable.”

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Posted 6 years ago

“Issues caused by me as I ordered the wrong item. Awesome customer service and they helped rectify the situation immediately and sent the bag I wanted. Great customer service. Super polite. Fabulous product.”

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Posted 6 years ago

“When the Ugg boots I ordered were received they had clearly been worn as the still had mud on the toes and soles, very disappointed . The toe on one boot was also slightly damaged. No compensation was offered for the inconvenience of having to send them back.”

Helpful Report

Posted 6 years ago

Hi Alison, I am sorry you received worn boots. We do not sell or send out second hand items, I will definitely be speaking with the warehouse manager to see what has happened here. I have just looked into your account with us and you have been fully refunded for that order. I can see my colleague took your fresh order over the phone and give you a discount on the new order for the inconvenience caused. I have tracked this order and this has been delivered successfully. Once again I am sorry for all of this and hope to see you shopping with us again in the near future. Kind Regards, Emma Customer Services

Posted 6 years ago

“Absolutely delighted with my purchase of Ash runners, fast delivery no issues & personal touch.. Highley recommend”

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Posted 6 years ago

“Boots were great as described and arrived promtly”

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Posted 6 years ago

“Excellent product, at a great price, delivered on time”

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Posted 6 years ago

“Contente d'avoir finalement pu trouver ces bottes sur ce site et surtout à ce prix. La livraison a été un peu longue, peut-être à cause des intempéries. Le service client a été à l'écoute.”

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Posted 6 years ago

“Unfortunately the ugg boots I purchased were too small. I decided to let my Grandson have them for his Mums “Mothers Day Gift” She was absolutely delighted with them and they fitted perfectly. Good sight and fast delivery.”

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Posted 6 years ago

“Delivery quick and item as described.”

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Posted 6 years ago

“LOVE MY BOOTS! VERY PROMPT TURNAROUND FOR SHIPPING, MAKING ANOTHER PURCHASE THIS WEEK, AMAZING PRICES TOO!!”

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Posted 6 years ago

“Easy & good service”

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Posted 6 years ago

“rude customer services, still waiting for my purchasee after nearly a week and abit now, rang up to aks and they said the next day and still never come then they said they would ring me back and never have.”

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Posted 6 years ago

Hi Lisa, I am very sorry that you feel our customer services were rude to you. I can assure you this would not have been intentional. Looking into your order with us this looks like the courier lost the item but before we could confirm this we had to follow certain channels and procedures. We offered to send a new one out with a different courier but you opted for a refund. You have been fully refunded for the order now. Once again I am sorry for the bad experience you have had with us and I hope this doesn't deter you from shopping with us in the future. Kind Regards, Emma Customer Services

Posted 6 years ago

“My purchase was delivered within 3 days and I love, love, love my new jacket! My overall experience with Daniel Footwear was excellent. Thank you.”

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Posted 6 years ago

“When I tried them on they where felt so soft and fitted like a glove it made my outfit thank you x”

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Posted 6 years ago

“Faultless. Great sandals. Great price :-)”

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Posted 6 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews