Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,833 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st order with Daniel Footwear, had to return cos too large, but they exchanged size, no problems, no hassle, happy shopper.”

Helpful Report

Posted 10 years ago

“Wrong shoes sent to me waiting for them to be replaced”

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Posted 10 years ago

“I was happy with the items ultimately and like the stock. I shop in Rojo often in Radlett. However, it was a shame to have been sent the wrong item and then a pain to have to get to a post office to send it back, especially when Daniel's had sent me the wrong item. To be honest, I am getting used to companies that pick up returns from your home address and found it annoying that I could not sort out a return without having to go to the Post Office, especially when the issue was no fault of my own but Daniels sending me the wrong thing.”

Helpful Report

Posted 10 years ago

Dear Natasha, Thank you for your positive rating, Apologies that you were sent the wrong scarf, i believe my colleague organised an exchange for you, which you should have now received, Occasionally, there are errors made in store when dispatching items, but we do work to rectify this as quickly as possible when it does happen, so as to try not to further the inconvenience to the customer. We used to use courier collections for customer returns, but we found that this inconvenienced customers as we were not able to book collection time slots, meaning the customer would have to wait in all day on occasions. This is why we moved away to the Royal Mail prepaid label. I will pass on your feedback about the returns procedure in the event of an error, and hopefully we will be able to develop a more customer-friendly method for the future, Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“The delivery company used; "City Link" was not at all efficient. My package was left with the neighbour without any notification. I wasted the whole day chasing this company and my neighbour. I was unable to wear the shoes when I wanted to.”

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Posted 10 years ago

“Online purchase was quick and easy and delivery lady very pleasant. Will do it again.”

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Posted 10 years ago

“I love my shoes and they arrived in good time. The shoebox was a little damaged but overall I was happy with my purchase :)”

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Posted 10 years ago

“I have very narrow feet so unfortunately the sandal I ordered in the smallest size was just too big. ~good quality.”

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Posted 10 years ago

“Unfortunately I had to contact Daniel Footwear because I had not received my shoes even though the payment had been made a week earlier. It transpired that the order had not been actioned or dispatched, in fact I was told that there was no record on the dispatch system. The query was dealt with promptly and efficiently and I received my shoes two days later. Another disappointment followed when I had to return the shoes as they did not fit comfortably. I once again telephoned the company expecting that they might send me a prepaid returns label. I was informed by a pleasant member of staff that sale items were not eligible for free returns. Something I had not noticed on the web site when ordering. Shame really, it would in some way have compensated for the error they had made initially. I had to pay £8 to return them via Royal mail.”

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Posted 10 years ago

“Order processing was quick and reply on information request too. Very friendly and efficient. However it takes a while for the order to arrive, it's already 10 days now and I haven't received it yet.”

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Posted 10 years ago

“Good service provided.”

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Posted 10 years ago

“Really good price, £30 cheaper than other on line retailers, good product, delivery could be quicker”

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Posted 10 years ago

“Lovely shoes”

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Posted 10 years ago

“I paid for next day delivery but only one item arrived however cost of delivery was promptly refunded so customer service very good items also packaged nicely”

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Posted 10 years ago

“Shoes are great. But I wish you wouldn't use City Link. They are dreadful. They only call twice, they ignore your attempts to reschedule delivery , they are almost impossible to get through to on the phone and their "local" depot is a two hour round trip.”

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Posted 10 years ago

“Quick delivery.”

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Posted 10 years ago

“website easy to negotiate through and purchase. item arrived reasonably promptly”

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Posted 10 years ago

“I like the website, the products are good quality and the bargains are good value. They could be clearer about the delivery options as I have had problems when trying to arrange a delivery to an alternative address due to not being at hime during the day. Flexible options to include a work address or delivery on weekends or at a pickup locker would be good.”

Helpful Report

Posted 10 years ago

“Couldn't provide one of the items I purchased in the size I'd ordered so when I received an email I phoned contact number and left a message to try to order another size. No response from telephone call so had to re order and pay another postage to obtain change in size. Otherwise happy with service.”

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Posted 10 years ago

“Brilliant Shoe but the finishing of the shoe wasn't that great however I will recommend”

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Posted 10 years ago

“Good stuff”

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Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,833 reviews