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Darvills Removals & Storage Reviews

4.9 Rating 122 Reviews
98 %
of reviewers recommend Darvills Removals & Storage
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4.9
Based on 122 reviews
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Anonymous
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“I've used Darvills previously and they were pricey but did a good job. I decided to use them again for a house move out of the area. The quote was expensive but moving house is hard work and I think people should be paid a decent wage for all the lifting, etc. The removal went alright, the removal men came a little later than the estimated arrival time but that was okay. They took a few breaks but again, I know the job is hard work so I had no problem with this. My new house was around 50 mins drive away and the guys decided to take a lunch break before travelling over to the new house - this was fine with me. The rest of the move went okay. I was shocked however to be given a further invoice the next day for £270 'waiting time'. I had already paid around £1500. I queried this as I was unaware of a waiting period as the guys said they were taking a lunchbreak before going to the new house and despite me asking them to call me to let me know once they were heading over to the new house, they didn't do so. They seemed very casual and told me they'd just see me when I got there. So I think charging me for a waiting time was unfair. When I queried this, I then got told that this charge was actually because the removal men didn't get to the new house by 1.30. So that feels like the late start, all the breaks and the long lunchtime ensured there was no chance they would get to the new house by 1.30. It feels like they screwed me over this time and I don't like this type of work ethic. I wont be using or recommending Darvills again due to this. For the sake of £270 they've lost their once excellent reputation with me.”
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Posted 3 months ago
Darvills Removals & Storage is rated 4.9 based on 122 reviews
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