Data Recovery Specialists Reviews

Name: Data Recovery Specialists
Rating: 4.55

4.6 Rating 69 Reviews

90 %

of reviewers recommend Data Recovery Specialists

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4.6

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came to this company after another had failed (pretty poorly) for a second opinion. They were able to retrieve all my data back on the first time of asking and very quickly. A little more expensive than others but ultimately met the goal! I had to ask them to check for some encrypted files after the first sweep for data which they gladly did and recovered. Glad I asked, rather than take the first results/scan at face value.”

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Posted 3 years ago

“Found out about DRS from a friend and my damaged HDD was sent to them for data recovery. I am glad to say that they were about to extract all my data from the drive and return to me on a 256Gb USB within a very short space of time. Expensive but worth it. When phoned about the work, the staff were very helpful.”

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Posted 3 years ago

“We found DRS through a google search and were extremely pleased that there was a reliable company out there that was confident that it could retrieve data from a damaged hard drive. It has literally saved our bacon!! We waited patiently for information, and the early signs were that at least 95 per cent of the data could be retrieved within 4 – 5 days. We paid the fee expecting delivery as indicated. However, from then on communication from DRS was poor. In the absence of news of any progress from them in the following weeks it was left to me to phone them. Our assigned agent was always unavailable and failed to call back although we had been given assurances that he would do so. A delivery of some of the data was provided electronically after two week, but the fully recovered data was only finally delivery after six weeks and then only after persistent enquiry. Although we are of course very grateful that the data was fully recovered we feel that their customer liaison could be improved.”

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Posted 5 years ago

“Please research this corrupt organisation before you engage with them. They are a scam.”

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Posted 6 years ago

“Well and truly conned We instructed Data Recovery Specialists, Penarth Branch, to recover the data from our Maxtor portable hard drive. It had just fallen off the edge of a desk onto a carpet. That's all. We were charged £540 up front and a no data-no fee agreement. We received a parcel from Fields Data Recovery containing our Maxtor portable hard drive. It rattled with loose components inside. There was no letter or anything with it. This was not the company we had instructed, but when we contacted them they told us that Data Recovery Specialists outsource the work to them. Data Recovery Specialists are obviously not specialist enough to do the work themselves, so why are they calling themselves specialists in data recovery???We contacted Data Recovery Specialist and they simply said they could not recover the data. We asked for our money back. They said you can't have it back. We reminded them of their No data-No fee promise. The company officer replied you did not read the small print then. We feel we have been conned. I would not touch either of these firms with a barge pole if I were you. We have reported both firms to Trading Standards and are pursuing a claim.”

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Posted 6 years ago

“Sent my hard drive off to them. As previous comment. Was told would be approx £700-£800 to recover the data, even though would only be 70% recovery, if that. Sounds like a standard email they send out. I also put the cable to my hard drive in the box to send to them. They sent my hard drive back without the cable I sent. They say they take photos of everything they receive from the customer, as I said to them, anyone can omit things out of a photo. They've probably got boxes of spare parts by doing this to customers. They don't deserve 1 star. Don't use this 'company'”

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Posted 6 years ago

“My hard disk fell on the floor and contained lots of extremely important material for me. I brought it to a DRS point near my house. After a quick diagnosis they asked me ~£800 for a 70% possibility of recovery. The story after was extremely long, complicated and stressful. In short, they managed to convince me it was worth to go ahead with the process. However they only sent back a very low % of (rubbish) data recovered (considered as success). Moreover, after I received the invoices (I needed to explicitly ask for them) I found out that DRS does not actually exist and the real lab where my hard-disk was sent to is called Fields Associates. I learned through blogs and forums that other people got a similar experience with DRS/FA. I then sent my broken hard-disk (further damaged by this poor intervention) to another company called R3 Data Recovery, who in a few days recovered 100% of my highest priority data for the same price. There is a positive in this story (this is why 2 stars rating): After a very tight pressure and lots of emails, DRS/FA fully refunded me. This was appreciated, but none will pay back all the time wasted and mental stress that this long and horrible experience caused me.”

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Posted 6 years ago

“This is a Scam! Do not send anything to them. Two university lecturers have been ripped off, save yourself the trouble, try a competitor. Roger in customer services was horrible”

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Posted 6 years ago

“I never normally write online reviews, but I feel compelled to WARN other people of the scam these guys are running. DO NOT SEND THEM YOUR DATA. There are much cheaper options out there, by friendly and HONEST companies. I sadly learned my lesson the hard way. I was quoted £60 for data recovery, however as soon as they had my hard drive, the quote went up to £670! They even re-listened to the previous call and confirmed I was quoted (supposedly wrongly) £60. I was called relentlessly by my assigned (aggressive) account manager who threatened to delete all of my data unless I paid the full amount. He got angry with me when I said I couldn't afford to pay what they were asking and I can only assume he his on a generous commission scheme as I cannot understand why he was so rude to me on the phone. After refusing to give any technical details about what the issue was, they eventually returned my hard drive and I ended up finding a company called PC Image, who recovered all my files within 24 hours, put them onto a 2tb hard drive, configured it to my mac and sent it out to me the same day FOR LESS THAN HALF what this company was asking for. They also said they would keep hold of the files for 1 month in case I had any problems. I always spoke directly to the person who was dealing with my data too, so at no point was I having to deal with an account manager who didn't know or understand the technical details of my issue. I hope whoever reads this finds it useful and as a result, doesn't have to go through what I did with Data Recovery Specialists.”

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Posted 7 years ago

Data Recovery Specialists is rated 4.6 based on 69 reviews