Dave Benson Caravans Reviews

Name: Dave Benson Caravans
Rating: 4.50

4.5 Rating 203 Reviews

88 %

of reviewers recommend Dave Benson Caravans

Company Reviews

Metrics

4.5

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall quite happy with our purchase. We did have to get a new plug set up on our vehicle and have had problems when we connect our caravan to the vehicle. Our petrol light goes haywire when we connect the van. Have had an auto electrician look at it but are still having this issue. I did ring DBC but they did not know how to solve the problem.”

Helpful Report

Posted 3 years ago

“Rated as acceptable because of the salesperson we had, otherwise it would be a 2. The salesman was good but We found that “We’re with you all the way” only applies until you pay for it and pick it up. After that seya later....oh and hang up on you with the phone several times and blame the phone system... oh and then the person you were talking to, before getting hang up on and you call back is suddenly no longer there and no one else available to talk to you....sorry We had to get another person out to look at the issues at an extra cost and We probably wouldn’t return because of this”

Helpful Report

Posted 3 years ago

“Great showroom, being undercover is great all year round. Easy access location too. But the service was poor. This was the 2nd van we purchased from them and we paid big money and had our van custom built. No communication, updates on progress, nothing. The only time I heard from anyone was if I called them. This was a very exciting time for my husband and I and the day we went to collect our brand new custom built van we got a grunt from the counter. No one even congratulated us on what was a very exciting day for us.”

Helpful Report

Posted 3 years ago

“Service dept. Very good! No complaints so far! Sales dept. Were no so good! Defects on our van was not checked by Dave Benson before handover,hitch was not ready either! Sales dept. didn't seem to communicate with service dept.”

Helpful Report

Posted 3 years ago

“Have a few issues with van will be coming in a couple of months then I will be able to rate your service then. Thank you rob”

Helpful Report

Posted 3 years ago

“While happy with the service and the caravan itself, we believe the trade-in deal was unfair bordering on dishonest. We were given a $3000 trade-in with the assurance that at least $1500 needed to be spent on it, say a total cost to DBC of $5000. Then we saw it advertised for almost $12000, so you can see how we felt ripped off when we had asked for $5000!”

Helpful Report

Posted 3 years ago

Dave Benson Caravans is rated 4.5 based on 203 reviews