Dave Benson Caravans Reviews

Name: Dave Benson Caravans
Rating: 4.50

4.5 Rating 203 Reviews

88 %

of reviewers recommend Dave Benson Caravans

Company Reviews

Metrics

4.5

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales man dom was average but handover with Andy was fantastic.”

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Posted 1 year ago

“The sales experience at the camping show was excellent as was the handover with Andrew. Andrew made sure to take the time and ensure we knew the trailer inside and out. He was professional and carting it was a great handover. however the support and follow up in between with our sales rep was less than desirable. When we called I was treated as if I was a nuesens and wasting his time, speaking quite rudely to me but then when my partner took over communication he was spoken to with respect. Everything else was amazing aside from this”

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Posted 2 years ago

“Friendly and efficient service”

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Posted 2 years ago

“Very good handover”

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Posted 2 years ago

“Would have liked more communication throughout the wait process, but the delivery today was excellent. Very thorough!”

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Posted 2 years ago

“Dennis was fantastic with handover and Shaun was fantastic with communication regarding our delivery timeline and end of sale. We are looking forward to making memories in our new van.”

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Posted 2 years ago

“Caravan appears to be very good quality- handover was very thorough”

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Posted 3 years ago

“We are very happy with service and handover. Andrew is very thorough and knowledgeable and was very happy to answer any questions that we asked.”

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Posted 3 years ago

“Excellent handover. Explained in great detail. Can’t wait to get away on our first trip. A long process, but we are very happy with the way the van looks and the overall experience with Dave Benson Caravans staff”

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Posted 3 years ago

“The team at DBC are all very knowledgeable and easy to deal with, they made the process of buying our first caravan very easy.”

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Posted 3 years ago

Hi Malcolm and Dawn, Thank you for a great review, just what we need to hear. Enjoy your travels, Regards the DBC team

Posted 3 years ago

“Quite good salesmanship, however we were not given full demonstration by salesman on receipt of our camper trailer. And the electric breaking system was not installed correctly and we had to replace it. Dave Benson would not accept responsibility for that. A note about the camper, the rims are rusting and it is only 3 years old, we have had it garaged except when in use.”

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Posted 3 years ago

“good van ,good sales ,warranty leaves a lot to be desired ,a bit more effort needed”

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Posted 3 years ago

“We have bought 2 caravans from Dave Benson Caravans and they were most helpful in enabling the sale of the first one so we could buy the second. After sales service has been great and all our issues were corrected as required with a minimum of fuss. Would look to them to buy or third van as well!!”

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Posted 3 years ago

“Have already upgraded our van 18 months ago. Thanks for your time”

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Posted 3 years ago

“Very friendly staff. Always ready to help as best they can. However, internal systems seem to be .missing or a breakdown in the lines of communication. In some instances the customer is talking to the wrong person on the phone (who does their best to satisfy the enquiry) but the customer believes that they lack product knowledge or company procedures. Our examples:- TV..NO SIGNAL. We were unaware of Booster in cupboard above stove for a week. No "pillow" for dining table (colours?included as std?) Annexe not ready at hand over. But 2 anti-flap kits supplied. No lights working on our first dry run.......eventually identified black master switch. Defrost that brand of fridge ( advised by fellow camper). Commencement date of storage? BUT WE LOVE THE VAN. As above, the staff ALWAYS FRIENDLY. CHEERS”

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Posted 3 years ago

“My husband and I are really happy with our purchase. We had excellent pre and post service. Would recommend DBC”

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Posted 3 years ago

“A lot of good people there, but the Warranty Manager at the time (2018) attitude left a lot to be desired.”

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Posted 3 years ago

Dave Benson Caravans is rated 4.5 based on 203 reviews