“Not the best customer service scattered and unorganized somewhat vindictive kind of insulted with the way I've been treated by the customer service team. My guide status in the explorer program seems to be meaningless having to make multiple videos and pictures and emails corresponding just to make a return although having no questions asked returns then being accused of not cleaning my vaporizer properly scolded talk down on this customer service team has a lot to improve on.”
“Davinci did not reply to any of several messages for a week when my device was supposed to be shipped but never was. When they finally reached out to me after the device was supposed to be delivered they told me that the color was out of stock but it still took them a week to notice and inform me of any issue. When they did offer a replacement color I asked for the device to be shipped expedited it has now been 2 days since that time and the device still has not shipped. I would recommend ordering from another retailer with better customer support. Additionally their phone goes to voicemail every single time”
“I was pleased that the shipping was free and it arrived quickly. I was not happy that you sent me 2 sleeves and only one battery and I ordered 2. The unit never produces any clouds of vapor and I wonder if it ever does. I have an Ariesa V tower and that works good but provided little vapor. I would not have purchased this if I knew it didn’t provide much vapor. I cannot tolerate smoke.”
“The Davincis product and their quality is great followed up with outstanding customer service. My issue was resolved quickly and completely. You guys rock.”
“I ordered the product over a week ago and the product has not shipped yet. According to the tracking information, USPS is still waiting on Davinci to send it out.”
“My reason to reward only 1 star on my purchase of the Davincy IQC is because I haven't even received the Davinci yet. USPS Informed me that a label had been created on 6/14/23 but the package,as of today,still hasn't been delivered to USPS. That's 7 ago. I ordered some acesseries from a different company because Davinci , of all companies , didn't have them. My accessories arrived yesterday and I ordered these accessories the day after I ordered the Davinci. Why is Davinci even asking me to do a review now when I haven't received the product yet. This is ridiculous and I would love to have the Davinci so that I can use it.”
“My unit is just too hot even with sleeve, the charger connection is lose and difficult to get to stay, otherwise the draw is a strain on the pleasure of using this unit or I have a defective unit:)”
“I wish I could give this vape 5 stars. I wanted to love it. I had two die within a month. I would give stars if I could get the company to respond to my emails. No one answers when you call and you can’t leave a message. I have emailed MULTIPLE times and no response.”
