“My order of 18350 batteries, pearls, vape path, and accessories for my Miqro was delivered promptly with excellent tracking info. 100 percent satisfied”
“I have been a customer of da Vinci vaporizer since the first product and have been a very happy customer until recently. You used to have the best customer service and with my company I have recommended numerous people to your company. Unfortunately, to get a new vaporizer when one is not working is very painful and not worth my time and effort. With that said I will no longer be doing business with your company as your customer service went from the best ever to now it's like you can't even get through to anybody. No one talks on the phone. It's totally unacceptable and the customer service Director should be fired . Again, I will never do business with your company and I'm very disappointed about how you have made to get a return so difficult. I am not the only person that feels this way and some things need to be done. You're not gonna have any customers. Thanks again for the best products in the universe which I just love but at the end of the day without customer service, you have nothing.”
“Product is great. Customer service is aweful or non existent . Finally after contacting the BBB and 4 weeks, they finally replied and replaced my unit. Be very aware.”
“Bought MIQRO-C. Cooked itself in a month. Bought 2 new quality LG cells. Made sure not to use high amp charger. Charges up in 15 seconds according to the lights and then lasts 30 seconds before powering down. All three cells react the same.
Pass through power also not working.”
“3 weeks later and no delivery. Has had a USPS label for 2 weeks but no delivery. Website listed shipment on the next business day, so you are not living up to your commitment.”
“I really like this product. It was damaged and so I bought it again. HORRIBLE ... it had been over a month and I still haven't received the product. I received the request to review a week after purchase it has now been 6-8 weeks. And still nothing. Send am email inquiring and no response.”
“Support is good, altough there are some troubles with the page and accounts, there was some improvement from the IQ, but it seems that some are recicled parts and the chrome paint is not good in quality as before.”
“Charging port broke less than two weeks after getting the IQ2. Sent multiple emails to customer support & submitted a warranty claim; haven't gotten even one reply from them in almost a month. Phone number on the business card that came with it is disconnected (says it's a test line only).
I'm trying one last time with the support email on the card (different than their website). After that I'll just complain to the BBB & ask my CC company to contest the charge.
Vape itself seems like it's solid (aside from the borked charging port). Super sketchy experience with the company overall.”
“Cool concept but the battery is an issue. The heat is an issue for the person holding it. Mine doesn’t seem to shut off and dies after 30 mins. But cool concept”
“Doesn't hold a charge
Doesn't produce vapor untill the last minute of the charge
I'm very dissatisfied with your product and probably will not recommend it to my friends”
“Your Customer Service is Horrible. I have sent 4 emails so far and my wife has sent one. We have not received a response from any email. I need to return the items I purchased. I returned the vaporizer. I have ur products but disputed the charge with my credit card. If you would like the package I ordered back, please contact me so I can’t return your property.”
