dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rob A, One of the legendary Robotic customer service rep from dbrand hooked me up with an awesome customer support. It wasn’t their fault to begin with, but they have owned it and is currently conducting research on how the material is doing what it did to me. They have sent me a temporary solution while they are trying to figure out the issue I keep having. This earnest effort alone made me really appreciate them and will definitely buy more products from them in the future.”

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Posted 3 years ago

“As an unskilled customer, I failed the installation somewhat and confessed my sins. They are replacing the product for $5 in shipping and handled the matter expeditiously. That makes you click review links and say nice things!”

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Posted 3 years ago

“Great brand if something is wrong they will definitely fix you up”

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Posted 3 years ago

“Been ordering from dbrand for years. Never had any issues with the quality of their products until my most recent purchase (it started peeling). Contacted them, provided some photos, and within 9 minutes (I'm serious), the issue was resolved. Will keep coming back.”

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Posted 3 years ago

“Great quality! A mix of style and protection. Superb service.”

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Posted 3 years ago

“Great quality matched with great service”

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Posted 3 years ago

“great company that will do all they can to acomodate you... and their bot answers with memes... XD”

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Posted 3 years ago

“Best products, best support”

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Posted 3 years ago

“love the dark plates, my MacBook Pro skin, and my iphone case including the customer service.”

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Posted 3 years ago

“They quality of the skin I ordered is worth more then the price. Delivery is quick and I was even help in getting the right skin when I made the mistake of ordering the wrong model.”

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Posted 3 years ago

“Had a skin peel off due to a weirdly shaped case. In my rage I tossed the messed up skin and dbrand still helped me out. Had another hiccup with a separate order and they resolved the mistake VIA EMAIL WITHIN THE HOUR!!! Legendary service or suspiciously robotic if you ask me. Just remember us when y'all achieve world domination. ;)”

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Posted 3 years ago

“I just really like how they do advertisement, and how they present themselves, and if you need help they tone down a bit but still keep character, someone may not like it, I do. That's what puts them over the top, they are a really good company doing colaborations with video creators, keeping their products modern, a bit pricey, but that's they try to keep the class high, and quality doesn't lack. Overall great, but don't just rush into buying something just becouse of a good review, you should still do your reaserch and see if that product is really for you, that's all.”

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Posted 3 years ago

“Always had a great experience with them.”

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Posted 3 years ago

“So quick and easy to resolve a simple issue I had and gave clear and helpful advice and solution.”

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Posted 3 years ago

“I can't speak for anyone else having bad experiences but I sent them an email and they responded in less than half an hour with an exact answer. The entire marketing/PR/customer service organization is super helpful. If you go through the 1-star reviews it's mostly "I'm mad at DHL" or "I can't get my skin on straight"... In my opinion these are bad reasons to give a bad review. It's not dbrand's fault if these people are idiots. They deserve a higher rating. I can't wait to get my darkplates and phone skin to review them on my shitty 8 subscriber youtube channel.”

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Posted 3 years ago

“Ordered a case for s21 ultra and as always a perfect fit and this case makes you feel like you always have a great grip on your phone. The skin just adds that je ne sais quoi, oh wait I do know, it makes the phone case pop with flavor”

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Posted 3 years ago

“Sent me a wrong Skin , they responded swiftly by re-sending me the new correct Skin , and willing to reimburse the Import Tax / Custom fees . First time buying & using D-brand skins, great quality , will definitely buy more skins in the future . This is no fake Review ;)”

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Posted 3 years ago

“Quick and easy support. Changed my order and they responded immediately. Can't get any better than that.”

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Posted 3 years ago

“Had a minor issue with one skin in a multi skin order. Email with CS and issue was handled both swiftly and efficiently. This kind of customer service needs to become more widespread.”

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Posted 3 years ago

“Top quality products, very good customer service. 5/5* everyday. I will recommend them to everyone I know.”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews