dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 813 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.4

Based on 813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Write Your review

Tell us how dbrand made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Support helped me out over the weekend, unexpected and a pleasure to deal with! Cheers.”

Helpful Report

Posted 3 years ago

“THEY REFUSED TO GIVE ME MY 1 CENT BACK AND GAVE ME A FUNNI PICTURE 10/10 SERVICE WOULD RECOMEND”

Helpful Report

Posted 3 years ago

“one of my three masks showed up with a split in the seam, about 1in, maybe a little more. one email to tell them the problem, they requested an image, and they responded IN LESS THAN TEN MINUTES ON A SUNDAY NIGHT. they solution is they are sending a new mask free of charge. fantastic customer service. it's almost like robots are more efficient than humans or something, weird.”

Helpful Report

Posted 3 years ago

“Customer service support is legit, got back to me in only a few hours and helped me with my request no problem. Absolutely superb”

Helpful Report

Posted 3 years ago

“Glorious. Product is cut perfectly and looks amazing.”

Helpful Report

Posted 3 years ago

“Their customer service is prompt and satisfactory”

Helpful Report

Posted 3 years ago

“I love this brand and after recently having a one-off situation with a skin, customer support responded in a very timely manner and they resolved the situation quickly. They even replied back within the same day of me sending the initial email. I would still shop from this company and would still recommend it to anyone.”

Helpful Report

Posted 3 years ago

“I wanted an exchange cos i'd changed my mind on the colour i'd chosen. They replied very quickly giving me the details of how to go about this and advice on the colour i wanted. The product itself is very good quality as i've had one on my Surface Pro 5 for quite a while now and it hasn't started to lift off or get scratched at all.”

Helpful Report

Posted 3 years ago

“Customer service is top notch as they answer my concern with a very short lead time. Great product + great service.”

Helpful Report

Posted 3 years ago

“Great customer service. Received best possible solution to my problem.”

Helpful Report

Posted 3 years ago

“The product was absolutely perfect, the fit, the material & the whole process was just so simple, will definitely be adding Dbrand to all of my electronics!!!”

Helpful Report

Posted 3 years ago

“Quickly resolved the issue, customer support was straight to the point.”

Helpful Report

Posted 3 years ago

“Great response and able to resolve my issues 10 out of 10 would recommend”

Helpful Report

Posted 3 years ago

“Fantastic customer service and prompt reply”

Helpful Report

Posted 3 years ago

“This guys not only made a great products, I used their case for iPhoneX, couple of skins for the case and they works very well but this tame they show the level of the customer support. My order was lost during the delivery process, I wrote about that, and they don’t crush my awaiting and re-send me my order for free. This is the service. Very appreciate and will stay with you further.”

Helpful Report

Posted 3 years ago

“Ordered a Skin for my laptop in the middle of the night from overseas and changed my mind and placed a second order than contacted dbrand to cancel the first one. The resolution came within 10 minutes, the first order was canceled and refunded. Having bought from overseas the shipping took slightly longer than what we are used to. According to the tracking number my parcel had been delivered, yet no parcel was received by either me or my neighbors. I wrote again to dbrand asking for support and they asked me to contact the local post, that confirmed that the order had been delivered. After waiting for 4 days I informed dbrand again and they organized a second shipping for me. My original parcel was delivered 1 day later. I could have been more patient yet I was treated like a king by dbrand!! Thanks dbrand”

Helpful Report

Posted 3 years ago

“Great quality, the skin are very well packed, perfect!”

Helpful Report

Posted 3 years ago

“Still waiting for my order to ship out soon ps5 black plates and black middle sticker.”

Helpful Report

Posted 3 years ago

“A little pricey but you know that before you buy it. I had an issue with the skin being damaged, emailed them a picture. In 20 min, they had created a new order to send out a new one.”

Helpful Report

Posted 3 years ago

“The product is amazing, but I want to emphasize the customer service, it’s incredible! I never seen anything like this, the help you with anything you need and super fast!”

Helpful Report

Posted 3 years ago

dbrand is rated 4.4 based on 813 reviews