dbrand Reviews

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick response time”

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Posted 3 years ago

“Customer response is excellent”

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Posted 3 years ago

“Customer service is excellent. Very quick and friendly”

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Posted 3 years ago

“Quick to resolve any problems!”

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Posted 3 years ago

“Robots are the best customer support”

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Posted 3 years ago

“Friendliest robots ever.”

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Posted 3 years ago

“Great products, super easy to use, and fantastic customer service. I can’t recommend enough!”

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Posted 3 years ago

“For one, the products look amazing! I recently purchased the Darkplates and matte black middle skin for my PS5 and they look GREAT. Also, customer service has been extremely responsive regarding any questions that I have had. They have a great sense of humor and overall I would highly recommend them to anyone looking at purchasing any of their products.”

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Posted 3 years ago

“I ordered the wrong plates for my ps5. Their customer service got back to me in minutes and made the exchange process very simple. Couldn't be happier with this company.”

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Posted 3 years ago

“The customer service was 100% professional, had no issues fixing my problem. The skin I received for my Magic Keyboard is great quality, no issues applying it. This was absolutely one of the best customer service experiences I’ve had this year.”

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Posted 3 years ago

“Absolutely fantastic service. I had only read/heard about Dbrand's outstanding customer and aftersales service. Now, I have experienced it. Everything was perfect, from order to replacement to delivery. Superb. Loyal customer forever!”

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Posted 3 years ago

“Great customer service i apreciate a lot that in any company”

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Posted 3 years ago

“They have great customer service and all about getting your shi.....nanigans together. ¯\_(ツ)_/¯”

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Posted 3 years ago

“Fast and attentive.”

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Posted 3 years ago

“I messed and ordered the wrong type of skin for my Macbook. I sent a message to please change it to the one I actually had, and they switched it to the correct one within a couple of hours. Legends!”

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Posted 3 years ago

“Their customer service is top grade, really quick response time and they were very helpful throughout all the steps on a package that had been lost. Definitely a great company. And if you love dark humor and getting roasted, they are the best.”

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Posted 3 years ago

“With a refreshing customer first (to the extent that they are willing to set their own money on fire) attitude, I cannot recommend a company more than dbrand. When the robots inevitably take over, I hope they are as benovolent as these ones.”

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Posted 3 years ago

“I didn’t realize I had order a couple of pieces for the wrong model of device. The robots recognized my humanly flaws and helped me resolve my issue. Great customer service!”

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Posted 3 years ago

“You guys keep it simple.”

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Posted 3 years ago

“I messed up installing my dark plates. The robots understood and managed to work out a solution with me. I've been buying their products for a while and this customer service has earned my ever lasting loyalty! Amazing company!”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews