dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robots are helpful, skins are life. Robots lack skin but they have money.”

Helpful Report

Posted 3 years ago

“I was honestly impressed by the speed I got a response from their support team. I placed an order recently, then wanted to modify it. So I contacted them through the order confirmation email. I messaged them early Easter morning, not expecting a reply until at least Monday. Instead, I got a reply email 21 minutes later, with instructions on the last steps needed to modify my order. I haven't even received my product yet, and I'm already impressed by the customer service. Thanks.”

Helpful Report

Posted 3 years ago

“Great skin designs, high vinyl quality that's super easy to manipulate into place with a tiny bit of heat, witty social media presence and a helpful customer support crew (from my experience). Add to that the great packaging, fast delivery times and best in class instruction videos for skin application for every device they make skins for.”

Helpful Report

Posted 3 years ago

“I‘ve ordered three times now and was always satisfied with the quality of the products. Love the unique style of the company (thats why i sometimes even buy things that i dont really need). When something went wrong with delivery (i live in germany and they ship from canada) the support is very friendly, authentic and obliging! Even got a partial refund without asking(for the inconvenience). Prices might be little higher than other products but with dbrand its really ‚you get what you pay for‘!”

Helpful Report

Posted 3 years ago

“Best product and support. Thank you. DBrand”

Helpful Report

Posted 3 years ago

“I love you.”

Helpful Report

Posted 3 years ago

“My new grip case is excellent and it arrived quickly (faster than I expected). At first, the case did not accommodate the buttons on my iPhone. The Robots, when asked, provided a quick response with the necessary instructions. Following their direction, my iPhone and case now integrate perfectly. I am very satisfied.”

Helpful Report

Posted 3 years ago

“You tell me my order will be recieved in April and now it has be pushed to May, not cool i want my refund.”

Helpful Report

Posted 3 years ago

Hey Darshelle! Thanks for sharing your feedback. As mentioned on the product page, during checkout, and in your order confirmation email, your Darkplates pre-order is expected to ship out in May. While we're not quite sure where you read April, we see that you've been in touch with our Customer Experience team and your order has been cancelled, as per your request. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Customer service is the best I ever seen till now Price wise, could be cheaper, but you pay for quality and service Delivery is on point, always, also if your package didn’t arrive, you’ll get a solution that will satisfy you Happy to be a Customer”

Helpful Report

Posted 3 years ago

“Been buying dbrand products for a few years now and their customer service is why I continue to spend my hard earned money on their products. Thank you, robots!”

Helpful Report

Posted 3 years ago

“Charged 5 times when website said it couldnt process order due to incorrect card info. No phone number should be a HUGE RED FLAG!”

Helpful Report

Posted 3 years ago

Hey Anthony! Thanks for reaching out. We took a look at your order details and see that your payments have been void, due to conflicting payment details. As such, you have not been charged for this order. While the authorization may show up in your account, it should soon update if it hasn't already. Rest assured that you have not been charged. For future reference, we recommend that you reach out to us directly using the Contact page if you experience any checkout issues. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Fake cheap product”

Helpful Report

Posted 3 years ago

Hey Sourangshu! We're sorry to hear about your disappointment with your order. We took a look and see that you purchased a single OnePlus 7 Pro Logo skin. If you'd like to reach out to us directly to elaborate on the issue you're experiencing, please reach out to us directly at robots@dbrand.com. Let us know if there's anything else we can help with and have a great day!

Posted 3 years ago

“Unlike most reviews I see here, there was no problem with getting the package quickly. Took about 4 days to get to Canada. What has made me regret ever buying Dbrand is that the skin I ordered for my airpods pro is next to impossible to apply without messing it up. Not worth your money and pretty well just frustrates anyone trying to apply them. Hope I'm able to refund but I'm not keeping my hopes up from what I read from others on here.”

Helpful Report

Posted 3 years ago

“Still waiting on a package that I ordered 1 month ago. Super slow shipping. Packages from shitty websites like wish come much faster and that is with free shipping while here I payed for dhl. Before when I ordered from dbrand they would come quite fast but now its super slow. I know its partially dhl fault but first it took ages for Dbrand to ship it and then they use the cheapest dhl option and that does not go with the brand image and pricing.”

Helpful Report

Posted 3 years ago

“Ordered phone case in December 2019, took 2 months to arrive in AUS. By December 2020 the case had stretched around the volume buttons and kept detaching from the backing. All my cheap cases have never done this. Disappointing for something so expensive.”

Helpful Report

Posted 4 years ago

“Ordered the Dbrand MKBHD icon pack skins for my new M1 Macbook Pro. Ordered it on December 4th 2020, and received it 01/09/2021. Waited so long time but guess what...The skin size is smaller than the actual M1 macbook size. Also the skin is looks like they kinda print the graphics on a paper..and that's it. Really Really not worth $50. I feel like I just got scammed and can't belive MKBDH actually approved this. He's one of my favorite youtuber and I didn't expect it from him and Dbrand. Pathetic.”

Helpful Report

Posted 4 years ago

“Horrible company, they lie, don’t offer refunds, and have basically zero customer service. There are tons of skin companies out there, find one that is a honorable company.”

Helpful Report

Posted 4 years ago

“I ordered mine mid December. The website says it takes 2-5 days for the item to be shipped. It had been two weeks and still nothing. I went ahead and canceled my order. Shame...I was actually looking forward to have a nice looking skin for my Xbox series X. My refund was quickly administered though lol”

Helpful Report

Posted 4 years ago

“GREAT Skins,great service. Received my order like fast!! Like next day to - Calgary. WHO DOES THAT !!!!!!!!!!! Order#9435016.”

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Posted 4 years ago

“They should remove the request skin feature since they are verry rude in telling you no give us a large amount of money so we can consider your skin.”

Helpful Report

Posted 4 years ago

dbrand is rated 4.4 based on 812 reviews