dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package got lost by US postal service or maybe stolen and dbrand support found the quickest resolution by sending a replacement + said I can keep the lost package IF found #awesome. Can't get better customer service than that.”

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Posted 3 years ago

“My stolen delivery was very distressing, I did not know who would help but Dbrand Instantly supported me within hours reassured me that they would send a replacement.”

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Posted 3 years ago

“dbrand is the company version of a modern day picaso”

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Posted 3 years ago

“Super nice custumer service. The robots let me cancel my order without kidnapping my Lego's. Thanks for your overpriced tape that's makes me looked like I have friends.”

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Posted 3 years ago

“Their is nothing else to say then amazing robot and fantastic products!”

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Posted 3 years ago

“A robot answered all my questions thoroughly.”

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Posted 3 years ago

“I've purchased a couple skins now. On my last purchase I had a discrepancy between what I was charged and what I thought was my invoice total. Being that they are located in Canada I assumed their currency was too. Not only did they address my concern in a timely matter. They went above and adjusted the currency difference for me and refunded the difference. Something they were not obligated to do. I will continue to show my support to dbrand. Thank you”

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Posted 3 years ago

“I have recently purchased a Dbrand phone case with a skin. I am very happy with the product I received. The packaging was great and it was better than the packaging I got with my actual phone. The instructional videos on how to install the case and apply the skin were very helpful. Overall I am very pleased with my purchase and I would recommend a Dbrand case to anyone with a phone.”

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Posted 3 years ago

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Posted 3 years ago

“They always have great jokes and take their customer experience very seriously. Not cheap, but seriously, is that something bad? After all: It's not a product. It's a culture.™”

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Posted 3 years ago

“Told me to cover my ugly mug. Another reason to throw money at them.”

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Posted 3 years ago

“They are just awesome Side note : their marketing is just of this world and you need to check out their descriptions”

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Posted 3 years ago

“Awesome guys.. amazing products and a super quick customer service to top it all.”

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Posted 3 years ago

“Super fast customer service. I made a mistake ordering. I panicked. Emailed them and they fixed it in a snap. 2 antennas up.”

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Posted 3 years ago

“Always great CS - quick, reliable. Will always choose over a case.”

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Posted 3 years ago

“Great product and great service!”

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Posted 3 years ago

“Have been buying dbrand's skin for my iphones for the past years. So far they haven't disappoint me. Everything was good:) Will continue to support them”

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Posted 3 years ago

“Delivery was a little slower then I’d like for my first order but it’s expected in our climate. All in all great products and probably the easiest solution for introductory modding.”

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Posted 3 years ago

“Quick delivery, order didn't have the right skin but they made it right very quickly, could not be more happy with a company who values their customers”

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Posted 3 years ago

“Because you are the best, the finest, the most comprehensive, and the most complete among all the competing stores and companies”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews