dbrand Reviews

Name: dbrand
Rating: 4.39

4.4 Rating 812 Reviews

85 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 812 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast international delivery and top quality products”

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Posted 3 years ago

“The best customer experience, I ever had from contacting a support team.”

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Posted 3 years ago

“Best customer service”

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Posted 3 years ago

“Managed my order the best they could during a pandemic. Hats off for the 15% refund. Smart business.”

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Posted 3 years ago

“Simply the best company in the business. Excellent support, unique culture and great design.”

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Posted 3 years ago

“Amazing response time from customer support! And of course, great products!”

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Posted 3 years ago

“I emailed them to complain about a delayed order. They acknowledged the delay and upheld my shipping for free!”

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Posted 3 years ago

“So its like this Dbrand partner kinda f up a bit but luckily dbrands robots have good sense of humor and respond fast what i like, and whit that said 4 stars. Continue with the word domination silicon is the future.”

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Posted 3 years ago

“great product, even greater custumer service”

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Posted 3 years ago

“Great product, but even better customer service. Just a great experience altogether, and miles ahead of the ccompetition.”

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Posted 3 years ago

“Track pad sticker (matte black) looks and feels great! No loss in touchpad sensitivity.”

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Posted 3 years ago

“their products are super good and very nice and their customer service are nice as well”

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Posted 3 years ago

“The skin arrived defective. After some troubleshooting they offered to send a replacement.”

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Posted 3 years ago

“When your order gets lost or stolen, Dbrand has clear instructions ready to go. They will not give you canned, generic, basic advice that you could’ve Googled. They are not like the USPS (who needs to be cancelled immediately). Dbrand will resend your order if the USPS screwed up and doesn’t have a system in place to check for screw ups. Like getting a package signed for before dropping it off!”

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Posted 3 years ago

“One of the skins did not arrive in my package, I emailed dbrand and they got back to me very quickly and then sent a replacement order. Amazing customer service, thank you robots!”

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Posted 3 years ago

“I love you #worlddomination”

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Posted 3 years ago

“Helpful and prompt in solving my inquiries!”

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Posted 3 years ago

“They responded to my enquiry really quickly and have solved my issue so for that I give a 5 star ratings without any doubt.”

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Posted 3 years ago

“They help with everything!”

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Posted 3 years ago

“My package was lost by USPS. I emailed dbrand and within 10 minutes had a reply that they were shipping out a replacement order for free. That’s pretty amazing customer service in my opinion.”

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Posted 3 years ago

dbrand is rated 4.4 based on 812 reviews