“The standard of work is good. Overall I am happy with the work completed and the service I received. Some of the support staff were less reliable than others but in fairness , I would say the service was what one would expect of a professional and reputable company. I felt listened to and I felt that the back up team tried hard to pt my mind at rest when I had a query.
The craftsmen were skilled , polite and pleasant, they were very tidy and considerate of the home and several dogs who live there!”
“The builder/installer was very good in terms of quality of work, help and assistance during the work and punctuality/cleanliness. Customer service from the main contact at Mark Two, Alex Whitton, was very good.
There were a number of issues with Mark Two relating to delivery of items re accuracy and timeliness. Their service manager, Jim Bryson, was on site on the second day and promised to visit every week. He even took pictures for before and after comparison. However, he was no where to be seen after that, and was not at all responsive when issues were raised. Probably the worst service manager I have ever had to deal with.
The worst of my comments relate to Debenhams. If you think you are dealing with Debenhams, then be warned. They take the money and then refuse to get involved during the process, even after multiple requests. I went with Debenhams because of my misplaced trust in their brand name and reputation. Never again.”
