Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high quality and beautiful bunch of flowers that arrived on time and in perfect condition. Very happy with the service and bought me a few brownie points for my girlfriends birthday”

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Posted 8 years ago

“Very poor quality and thoroughly disappointed. Purchased bouquet for mothers day which was meant to include 6 roses, lillies and dressing. Item arrived with 3 brown rose heads, lilies that were still closed and no dressing so it looked like 6 stalks thrown together. Item cost £25 but looked worse than a £5 pick from a garage forecourt. Very disappointed mother as a result. Would not buy from debenhams again”

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Posted 8 years ago

Hello Paul, we're sorry to hear that your mother was disappointed with your bouquet. We do send out lilies in bud for longevity reasons and roses are sent out with guard petals which have the appearance of dead leaves and need to be removed when they're arranged. Unfortunately it's impossible for us to confirm whether that was the case with your bouquet since so much time has elapsed. Thank you for taking the time to leave your feedback and we are truly that we can't offer you any more help, Customer Relations.

Posted 8 years ago

“A quality bouquet, beautifully presented.”

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Posted 8 years ago

“I ordered the roses and freesias bouquet as a get well gift, they arrived on time, were very well presented, the flowers were fresh and have lasted well, what more could you want. I will certainly be ordering again.”

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Posted 8 years ago

“I have recently sent 2 of these bouquets to friends. Both recipients were thrilled with them, and so impressed, they said they would use Debenhams themselves in the future. You cannot ask for more!!”

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Posted 8 years ago

“My sister has been sending photos to me of the flowers as they have been opening. They look lovely but the big disappointment is they have no scent!! I particularly chose them for their scent. Normally those lilies feel the air with their perfume. Such a shame.”

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Posted 8 years ago

Hello Olive, We understand your disappointment - we love the smell of lilies too. One of our team will be in touch to discuss the issue with you. Kind regards, Customer relations

Posted 8 years ago

“The reason I sent the flowers to my niece and her partner were because of the beautiful flowers I received from her on my birthday in February. They were from Debenhams and they were absolutely beautiful and lasted nearly three weeks. In future I will order all my flowers from Debenham.”

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Posted 8 years ago

“My daughter-in-law was very pleased with her flowers I sent her for her birthday. She even described some blooms to me that I didnt even know were included. Job done!”

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Posted 8 years ago

“Bought these for my friends birthday & she was thrilled. Lasted a long time & the smell from the lilies was beautiful,,would recommend. Also included the wine & chocolates.”

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Posted 8 years ago

“Excellent service but potted plants have not survived more than a few weeks! This is despite carefully following instructions for watering etc. Very disappointed to hear this news from my daughter who received plant as a present from me several weeks ago.”

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Posted 8 years ago

Hello, sorry to hear that. Although we guarantee orchids will flower for 3 weeks, we agree they should, with care, do so much longer. Please be aware that if the orchid has stopped flowering it doesn't mean it's dead. If your daughter cuts it down to above the first node, it should flower again in 4-6 months and she'll once again be able to enjoy a beautiful orchid!

Posted 8 years ago

“Very easy to order, and delivered on time with a message to me to say that they had been delivered.”

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Posted 8 years ago

“So impressed, fresh, bright and beautifully arranged. Highly recommend Debenhams flowers as they last so long and reliable delivery. 5 stars from me.”

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Posted 8 years ago

“My daughter was very pleased with the flowers, and said they were beautiful and fresh. They cheered her up while she was revising for her Medical School Finals. Many thanks Jill Owen”

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Posted 8 years ago

“Ordered the flowers to be delivered in a vase as the recipient had just come out of hospital & was not mobile! However Vase arrived smashed!! I tried to make contact on the advertised flower email address but this was returned twice. I emailed Debenhams themselves, who said I needed to use the flower email address; I explained it did not work but too no avail they were not prepared to assist & stated I must phone the next working day! As I was currently abroad (as explained) this was not an option! I found Debenhams to be unhelpful & I would not use them again for Flowers.. Very disappointing customer service.”

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Posted 8 years ago

Hi Liz, sorry to hear about your experience. We agree the customer service you've received is disappointing. One of our team has been in touch to resolve the issues and to leave you feeling more satisfied with our service. We hope you do use us again, but more importantly we hope we've gone some way to making up for the events you've described. Kind regards, Customer Relations.

Posted 8 years ago

“I ordered pink rose plant but my Mum received an orchid! Mum loved it so hadn't wanted to make a fuss. Not impressed to have wrong order as it was ordered so Mum could plant it in the garden if she wished. UPDATE I was very impressed by receiving a call from debenhams to apologise for this error and are kindly sending the ordered rose plant to my mum together with a bottle of wine as a gesture of goodwill -well done Debenhams. Very good customer service.”

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Posted 8 years ago

Hello, one of our team has been in touch and organised a Pink Rose plant has been sent out. Thank you for letting us know about the problem. Kind regards. Customer relations.

Posted 8 years ago

“Very good!”

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Posted 8 years ago

“Beautiful flowers delivered on time!”

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Posted 8 years ago

“Lovely flowers, delivered on time - but caused me a bit of stress. Got an email after the order was placed saying that i still had the flowers in my shopping basket, and invited me to finish my transaction saying I could now take 10% off with a discount code. Was worried that the order had not been placed properly so called the number on the email for advice but it did not work. Sent an email enquiry but after a few hours had not received a response so searched for an alternative number online - gent on the phone confirmed everything was ok. Then on the day of delivery i tried to track the parcel but the consignment number was not recognised on the royal mail website which caused a bit more worry. But it was delivered correctly, just gave me a bit off agg along the way! Since then i have received 2 more emails from Debenhams chasing me to place more orders :-/”

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Posted 8 years ago

Anna, thanks for your feedback. We're glad you like your flowers and sorry you had a bit of a bumpy ride before receiving them. Kind regards, Customer Relations

Posted 8 years ago

“Having upgraded to a "large" bouquet and vase for my Mother's birthday I was very disappointed when she sent me a picture of what had been delivered. A very average looking bouquet and certainly not what I had hoped for having had excellent flowers from Debenhams in the past. Hopefully this was a "one off".”

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Posted 8 years ago

Hello Wendy, thank you for taking the time to provide feedback. It's exactly these kinds of comments that give us the opportunity to improve. Sorry to hear your most recent bouquet hasn't lived up to your expectations. We have forwarded your comments to the relevant area. Kind regards, Customer Relations

Posted 8 years ago

“I have used this service often and have generally been quite happy. The recipient of the flowers said that the flowers were !spectacular" - However I was very disappointed that the bottle of proseco ordered to be delivered with the flowers were not included in the delivery. Although I was given a refund and the operator was apologetic it was upsetting as the lady in question loves proseco and it was part of her birthday present so it was a shame that this happened.”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews