Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

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info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bunch of flowers was small - not impressed!”

Helpful Report

Posted 8 years ago

“Very disappointed in the flowers I ordered. They were for Mother's Day and half the flowers were dead. I complained on Sunday via email and have not heard anything back. Extremely poor customer service.”

Helpful Report

Posted 8 years ago

“Ordered for the MIL for Mother's Day. Regardless of dispatch notice they didn't arrive when promised, with no explanation. They look like tatty, like they've been sitting, have been binned already. Certainly not worth the money and we won't be using this service again.”

Helpful Report

Posted 8 years ago

“Shocking service by Debenhams! Mother's Day flowers not delivered as promised. I have sent three emails asking for someone to contact me but no response. I have tried calling the Support Line but gave up after 15 minutes in a queue. They're obviously dealing with lots of other unhappy customers. If the option was available to score 'zero' then that's the score they deserve. Absolutely appalling service!”

Helpful Report

Posted 8 years ago

“i ordered the flowers because the picture showed them in a glass vase which i thought was what i was ordering when it arrived it was in a box the ad was very misleading and i was dissappointed with the gift.”

Helpful Report

Posted 8 years ago

“Completely and utterly spoilt my mother's day gift. Flowers were wilted..there was more foliage than flowers. My mum called me within minutes of them arriving saying they were the worse flowers I have ever sent her. I immediately sent and email in to complain which was 5 days ago still waiting for a response. I tried to call also but was in the phone queue for ages so I hung up. I have only given one star for the fact that they were delivered on time. I could have got better quality flowers from Lidl!!!..I will be going back to Next and M&S for my flowers...totally disappointed with flowers and customer service or diservice I should call it.”

Helpful Report

Posted 8 years ago

“Sent for Mother's Day - arrived as agreed. Mother delighted with quality and variety of the bouquet.”

Helpful Report

Posted 8 years ago

“I couldn't make it to mums this mothers day so had to rely on a flower delivery service. I chose Debenhams as I've always found the products the stock to be good. Unfortunately on this important occasion they didn't live up to their reputation. The actual delivery was on time however the quality of the product was not up to scratch. Mum was disappointed as some of the flowers were dead and all were unopened. We have since left them 4 days and very few have bloomed. I shan't be using this service again.”

Helpful Report

Posted 8 years ago

“An excellent service - quick, easy to order and highly efficient - plus both bouquets I sent via Debenhams flowers were beautiful too! Both recipients highly delighted. ( Hope someone sends me some soon too!)”

Helpful Report

Posted 8 years ago

“I received a text message informing me that the Mother's Day flowers would be delivered between 11.28 am and 12.28 pm by a driver called Junior. I dutifully told my mother to expect the delivery and forgot all about it. The delivery was eventually left outside my mother's back door by a driver, bizarrely called "TWO" at 5.43pm. I received no updates as to why the delivery would be late to reassure my mother nor an apology for such late delivery. I will not use this service again as it cannot be trusted.”

Helpful Report

Posted 8 years ago

“Average bunch of flowers, for the money, Only 4 roses, one of which died with 48 hours! Wont be ordering again! On a positive note, delivery was on time, undamaged and perfectly packed.”

Helpful Report

Posted 8 years ago

“I ordered 2 bouquets - one for my Cousin who lost her Mum and one for My Mum for Mothers Day - My cousins bouquet was nice but my Mothers was very disappointing m the roses had brown on all the petals , were drooping as was all the greenery , they just looked as if they had been left out”

Helpful Report

Posted 8 years ago

“Flowers ordered to be delivered on Friday 4th of March for Mother's Day but not delivered until Monday. Very disappointing.”

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Posted 8 years ago

“Delivered as requested bouquet in good condition very pleased. Thank you”

Helpful Report

Posted 8 years ago

“Awful. Ordered three weeks in advance to be delivered sat 5th march. Only got to post Office Depot that day so flowed say in depot till delivery Monday. Late for event ordered for. Looked terrible. Totally let down. Will never use again.”

Helpful Report

Posted 8 years ago

“I did not see the flowers as they were ordered for my Mam from Menorca, but she rang me to say they were lovely and she was delighted with them. They were delivered around noon on Mothering Sunday exactly as promised.”

Helpful Report

Posted 8 years ago

“I would not recommend the box was battered on delivery, the flowers were all drooping and the leaves has been cut and browning, the flowers were in bud they had all opened. A very poor display of flowers that absolutely destroyed my Mother's Day gift.”

Helpful Report

Posted 8 years ago

“I sent these to my daughter for her birthday. They were delivered on time and she was delighted with them..”

Helpful Report

Posted 8 years ago

“I ordered two lots of flowers for Mothers day. Delivered to two different areas of the UK. Both sets of flowers were delivered dead and looked nothing like the images. I emailed Debenhams as soon as they were delivered and I still have not had any response. I will never be using this service again. They have let me down, let my mother down and they have let them self down.”

Helpful Report

Posted 8 years ago

“The flowers were delivered a day earlier than requested which was not ideal. I also tried to cancel them 5 days before they were to be delivered (it does state on the website to allow 4 days before delivery for cancellation during busy periods) and was told as the delivery label was printed, they could not be cancelled. Very disappointing service.”

Helpful Report

Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews