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Debenhams Reviews

2.9 Rating 1,453 Reviews
47 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 15th January 2025
Cris
Debenhams 1 star review on 24th December 2024
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Debenhams 1 star review on 27th November 2024
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Debenhams 1 star review on 27th November 2024
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Debenhams 1 star review on 23rd September 2024
Dee Black
Debenhams 1 star review on 13th September 2024
Anonymous
Debenhams 1 star review on 22nd July 2024
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27
Anonymous
Anonymous  // 01/01/2019
Debenhams Review based on an order January 2023 I find it sad that a household name such as Debenhams has now degenerated into just an online presence, and would have hoped they’d have learnt their lesson from going into Administration in 2021. However, a recent purchase from their online store proved not only an unnecessarily stressful and painful experience, but one proves without any shadow of doubt that Debenhams have zero scruples or acceptable level of customer service. The experience started with the purchase of a rugby shirt. This was eventually delivered by Evri – who despite clear signage left our gate open, thus letter our dogs escape. Dogs rounded up, and no harm done – about the only positive to be taken. Shirt was too small, and therefore tried to return the top. However, Debenhams make the return process as difficult as possible. Despite countless communications with Debenhams through their Facebook Page (Messenger), they put as many obstacles in the path of a return as possible. Dead links, expired links, promises to reply to queries - but don't. And for all that, they charge for returns. Eventually my patience worn thin. I posted a 1 star review to Trustpilot – note, 60% of 7703 reviews of Debenhams on Trustpilot are 1 star (and with common theme!). Debenhams “Group Escalations Team” replied with link to a Returns Label, which I used, and was told a refund could take up to 15 days. We’ve passed the 15 day deadline, and without and shred of surprise, there’s been no refund. A follow up email to their “Group Escalations Team” is met with the usual level of customer dis-service requesting further information of the return – remember, they supplied the Returns Label ! This is by far the worst online shopping experiences I've endured, and will certainly be the last. Debenhams - once a household name, now an utter disgrace.
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Posted 2 years ago
Why is debenhams website so slow, I love their clothes, but it's so slow I end up giving up & not ordering anything. Can they improve it?
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Posted 2 years ago
Website is dreadful
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Posted 2 years ago
Really slow, clumbersome website. Was going to buy clothing that I wanted, however website too slow and kept jumping around so instead bought the same clothing from Amazon with no issues. Sort your website out because your loosing loads of business .
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Posted 2 years ago
Ordered an item online. Never received it and Debenhams not refunding the delivery charge! Then to add injury to insult offering me discount on my next delivery order from them. Why on earth would I order again from a company that used a delivery company that fails to deliver an item and charges me for it. Come on Debenhams, time to get real !!
Debenhams 1 star review on 2nd March 2023
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Posted 2 years ago
Trying to navigate the site is horrendous. It's so slow and sticky. Went elsewhere.
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Posted 2 years ago
Would love to order from debenhams but the website is impossible to use.Please get this sorted.
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Posted 2 years ago
Website is soooo slow, it takes ages just to turn a page, then you get half way through and it wont go any further. So you see a quarter of what you want to see. I managed to order a couple of things, but not all I wanted. Debenhams you're losing customers!
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Posted 2 years ago
Always enjoyed buying from Debenhams stores. Would like to buy from the website but it takes such a long, long time to load. Sometimes nothing happens at all. Tried using various devices but all the same. Such a shame it hasn't been fixed.
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Posted 2 years ago
Tried placing the same order online twice to be told that there's an error with payment so we've emptied your basket....so frustrating!!! I shall shop elsewhere!
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Posted 2 years ago
Debenhams website is awful,so slow,impossible to view anything
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Posted 2 years ago
I ordered two pairs of shoes, same style, same size (10), different colours. What I received were two shoes, 1 with a completely different style to which I ordered, and the other in the wrong size (9). I used to receive pretty good customer service whenever I shopped at debenhams in person, but if this is how their now online store operates, then I'll stick to shopping elsewhere.
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Posted 2 years ago
Absolutely disgusting company. Paper work wasn’t sent with items, so if you want to return something that doesn’t fit, it is impossible! They are stealing from people. Will never shop with them again.
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Posted 2 years ago
Been trying to get a refund now since early nov2022 only way to contact them is through social media and you speak to a different member of staff every time getting nowhere never never will I order from Debenhams again looks like I won’t be getting my refund as they blank me
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Posted 2 years ago
Still waiting for reply form Debenhams. Can't believe how down hill debenhams have gone. Order dumped outside my door. I was at work and received picture from Evri (rubbish Hermes) if i knew Hermes was the courier i would not shop with Debenhams. Refund my account. I came home parcel missing. Surprise surprise!! No way to run a business DEBENHAMS 👎🏽💩
Debenhams 1 star review on 26th January 2023
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Posted 2 years ago
Dreadful website keeps jumping . Puts me off buying anything .Glad to hear other people have same issues not just me being a woman of a certain age .
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Posted 2 years ago
Useless website freezing and jumping all over the place. Used to love debenhams. You must be losing thousands. GET IT FIXED!!!
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Posted 2 years ago
Debenhams online wont let me pay for anything keeps saying to contact my bank, my bank says there's no problem with card it's boohoo. I used to shop instore and online with Debenhams now it's totally rubbish service, one star is way too deserving. won't answer twitter account, no customer service phone number
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Posted 2 years ago
Can't search on Debenhams website just keeps jumping and glitching !!! Which is very very annoying as I am trying to shop in the salel
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Posted 2 years ago
Debenhams was my place to go for clothing. The website is broken. The filters hardly ever work and this is so frustrating. If you view a garment it returns you to the start of the search, not where you left off. I've given up and use NEXT now, their Web site allows you to search and buy very easily.
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Posted 2 years ago
Debenhams is rated 2.9 based on 1,453 reviews