“Ordered a samsung tv. Arrived with broken stand. An absolute ordeal trying to get them to replace it. Zero customer service. Will stick to John Lewis in future”
“Great website. Easy to find what I was looking for. Sale items in stock! (This is rare!) next day delivery was only 50p more than standard delivery. Items arrived very quickly on the day they said they would, with update emails about delivery.
Items very well packaged (bit too much packaging perhaps, but better to protect items I suppose). All in all, highly recommended.”
“The till assistant asked if I wanted a credit card to save money on my purchase. She was very knowledgeable and friendly and explained the advantages and disadvantages of having a card. Very efficient service.”
“Their line is high quality, I do all of my clothes shopping here. Customer service wise, nothing is ever too much trouble, common sense prevails with returns or issues, which is refreshing.”
“This amazing free service found me the perfect dress for a visit to Buckingham Palace with no stress, no hassle and lots of choices I would never have noticed or tried without them”
“Speed of service excellent. All goods received were as I anticipated them to be, of excellent quality. Will definitely continue shopping at Debenhams.”
