“I can only describe Debenhams website as going back 20 years when we had dial up internet………slow stop freeze wait a minute there’s more info to download before you can look or search….. god sake doesn’t take much to rectify this….”
“Horrible service, I ordered 20 products from them in November 2022, most were delivered relatively quickly. One product was left, but had no information or contact for a long time, I had to ask myself in January where it was and they issued a refund relatively quick. The product was then delivered 2.5 months after ordering and I let them know especially as it was a birthday present and customer service was horrible. Ended up paying full price as I paid last time for the product. Never shopping here again.”
“Trying to buy this year's holibobs clothes for the family. I give up. The worst website I've ever used. Stall, stop, freeze, jumps from page to returns. Oh well, House of Fraser it is. What a bunch of cowboys”
“After 3 weeks my next day order was finally declared lost. The website is atrocious to navigate and took numerous attempts to get through to customer service to register my complaint. Finally got through using Facebook as email wouldn’t work!
To end on a positive I was sent a refund and reordered the item as this was a Christmas present. Ordered at 4pm and the order arrived next day 10am. Delivered by David, Rugby my usual Evri delivery driver with a smile.
Won’t use this website again, prefer websites with retail outlets!”
“Website very very slow!
This has been going on for years now. Hate looking at anything because of the website speed. Get new faster servers, get new IT department, just get it sorted, it's not that difficult.”
“How does anyone buy anything from Debenhams website??? Literally can't click on anything, it jumps about, freezes....absolutely useless. Heading to a clothing website that actually works!”
“Purchasing through the website was easy. Update on delivery was a bit chaotic, initially confirming delivery, then stating it was delayed. However, it came as per original time frame. My biggest complaint is that Evri just threw or dropped my parcel over the fence and left it lying in the rain. It was only be chance I seen it in the garden. Debenhams needs to talk to Evri and ensure this practice stops.”
“Trying to place an order but site is woefully slow, jumping around then throwing me out! Select my item and it searches for ages then comes up with a server error. I give up”
“For months now I've found the online shopping experience awful with debenhams..need hours spare to look..I would order alot from here as i see great deals but my gawd its just not worth the hassle”
“Website painfully slow and jumps around. Its been like this for a while and hopefully you will sort out as it was one of my favourite websites to order from.”
“I ordered Boots from Debenhams online. They were went from Clinkards. I have had to pay the return postage for these boots that do not fit correctley on the calf area. Very nice boots but too narrow on the legs. I am dissapointed with Debenhams who should advertise on the first page that most of the orders come direct from the provider. That customers will have to pay return postage.”
“Utterly embarrassing company! Completely inexcusable to have a website so poor and unusable in 2023! Debenhams are Very Happy to take payment for goods, once you have spent 2 hours navigating your way round their mistakes, but then inevitably provide such poor, inadequate after sales. Debenhams used to be my favourite 'Go to' store but now I shop elsewhere. What a real shame Debenhams ☹️”
“I have tried every day to look at the kids stuff but this website is dire .I would order loads more stuff if the website would just let me browse without jumping around .I'm sure more people would order if it was sorted”
“This is the worst site to order on. It makes me wonder why the stores closed could this be an example of behind the times. I used to buy all my underwear n swimwear from the store now I order online but I have to have 2hrs spare to do it. Its horrendous, goes all over the place then its lost and u start all over again. C'MON DEBENHAMS SURELY U CAN SORT... You must lose thousands of pounds because of the poor way your website operate.”
“Goods were supposed to going to a neighbour
But the delivery drivers left at my front door whilst I was on holiday as when I tracked my parcel there was a photo of the parcel at my door which was closed .
When I came home from holiday the parcel was not on my door step !
I have tried to contact Debenhams with 7 emails also via instragram to be ignored .
This courier should have not left at my door as they are supposed to leave in a hall way or opened door .Debenham’s are ignoring me emails
Absolutely no customer service !
Will not be ordering from them again
List £36 worth of goods !”
“This is the most frustrating site ever !!! It bounces from place to place and is SO difficult to navigate.
I loved the store, in fact it was always my "go to " shop but I've given up with the website.
Sort it out , you must be losing so much trade.”
“I ordered some items paid for next day delivery. Ok I was expecting maybe not next day because of strikes, but maybe day after. Now it’s been 3 days. It’s impossible to fill out the contact form to find out where items are. It asks me for a phone number, but there is no box to fill in phone number. Then it says order no. is wrong, but it is not wrong. Going around in circles. I bet it will then be a nightmare to return, when I eventually get the items!!!!”
“The website is AWFUL .keros jumping around. Impossible to browse .
I loved debenhams stores and so wish I could shop online but tried and given up so....many times”
