“Don't use this company!!!!
Paid £3.99 for a 3-5 working day delivery, finally arrived on the 7th working day. Refused to refund the delivery charge, instead offered a free delivery on next purchase within 3 month. I wont be ordering anything again so a complete waste of time, basically theft.....”
“Omg..I cannot do it anymore..soooo slow..would love to order from here but just can't bare the wait...big company like boohoo/debenhams surely can fix it..been like this years now”
“excellent purchase of leather shoes that were reduced to an excellent price. speedy delivery ( much faster than anticipated )and kept up to date via email of delivery progress. I would definitely purchase from this company again. Well done to Debenhams.”
“I signed up and payed for the year next day delivery in December and I have never had it next day and always been 3. Should not promise if they can’t hold to it”
“Website is dreadful, just so slow. I just don’t bother any more, funny how this has only happened since they became on line only. I’m surprised they’re still in business.”
“Your website is so slow I have always shopped at Debenhams but sorry not any more life is too short to wait around only to be taken to random pages I have no interest in....this must be costing you in sales”
“I have spent over a year trying to actually buy items on your website , I give up every time with it, I was just looking at your new Sophie Habboo Coast collection then out the blue the page dissapeared and automatically took me to your FAQ page, I dont want that page but this happens loads of times.
It's only 0116am as I write this and iv literally given up with your site 5 mins ago, thought at this time if morning in UK your online foot traffic would be less so maybe just maybe your website might work. I thought wrong, it's just as bad as always.
Such a shame as Debenhams used to have a really well run website , no glitches, now it's a waste of time even loading it. Iv just unsubscribed from your emails to me as its pointless reading them when I cant even access on your site half of what your emails are taking about .”
“Absolutely useless website.
I can't believe people think that this company have anything to do with the original Debenhams.
Boohoo bought the name to trade online. Debenhams itself closed 2021 but sold the online presence to Boohoo.
Having worked for Debenhams for a great number of years it saddens me to think people believe that this shoddy website is actually Debenhams!”
“So slow, by the time the pages load I’d have missed the wedding in 2 month time. Really poor will shop else where as stuff is out of fashion by the time the page loads.
Massive let down.”
“Useless slow website. Every time I give up browsing as it's just too frustrating. Please please please sort the website. It never used to be like this”
“Shoddy systems and absolutely awful customer service. I paid extra for next day delivery only for the item to be sent by standard delivery. I was told as it’s a concession brand (Monsoon) they can’t do next day delivery. Well, why is there an option of next day delivery at check out for that item then! They have taken extra charges for next day delivery happily while knowing they can only do standard delivery. And the customer service keeps on sending me the link on their website which shows next day delivery is not possible for concession brand. That’s fine but the option for next day should not pop up at check out for those brands then!
Don’t order from this awful company! I wish I had seen the many bad reviews before I placed orders with them.
Many more amazing high street retailers where people can take their business.”
“Website is sooooo slow pages flick about from the one you want to different ones. Drives me insane which is good because I would probably spend a fortune if I didn't get so frustrated!”
“Can you upgrade your website because it has become really hard to browse and I have realised that the website has become even more slower now. It’s really annoying”
