“Ordered something six weeks ago and it's not turned up. Tracking info has been empty since order, I've sent six emails with no reply, and the phone contact center is closed.”
“Beauty card is a waste of time I joined it for the free samples and to accumulate points when buying my Clinique products! Weymouth store has NEVER EVER GOT OR GIVEN ME A SINGLE SAMPLE IN 3 years!!!!!!!”
“Disgusting . Won’t respond to emails. Paid to return items and they won’t respond. Have my proof and receipt 4 weeks ago and still they won’t reply to emails. Yet they send numerous emails daily to purchase items. The worst company ever.”
“I am still waiting for an order placed a month ago... their customer service is closed, they don't answer emails, claiming the coronovirus is causing staff shortages, but they have plenty of staff to process payments! I thought they were trying to survive their current financial problems by strengthening their web business. I won't be purchasing from them again.”
“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
THIEVES THIEVES THIEVES THIEVES
Don't order from online they will steal your money this is a dying business on the brink of bankruptcy in desperate need of the peoples money!! they refuse to help won't even acknowledge that they intentionally stole my money paid extra for next day sent me its dispatched now they don't know where it is who I am and play dumb saying what money”
“Do not order from Debenhams!!!
7 weeks since I have returned my order and no refund despite many
E-mails to customer service which just get ignored.
They are scamming customers out of their money!”
“This is customer feedback for you. Your online web site is painfully slow. It needs some kind of overhaul or something. I gave up as it was so slow and went elsewhere”
“Placed an online order at the end of March and only part of it was received. The three beauty products are still awaited and it is impossible to get them to respond to emails, Twitter and Facebook. I spent a lot of money and it looks like I shall never see the goods. Absolutely appalling service. I shall never shop with them again and people need to be made aware of the situation. They are still taking online orders but sadly failing to deliver!”
“I’ve waited for over a month for delivery. Have contacted customer services but just received an automated reply. Don’t order anything they are still advertising sales and a 7day delivery. Shop elsewhere save yourselves the hassle.”
“Ordered an item from Debenhams four weeks ago. Still hasn’t arrived. I’ve sent several emails to their customer service and only received automated responses. Save yourself the hassle and stress do not shop with Debenhams online .”
“Would give -5 Stars if possible.
Returned parcel 0n 24 March and still not been refunded.
Send 5 E-mails to customer service and still no reply.
How come they are still allowed to do online trading, when they are clearly ripping customers off!”
“I ordered 3 pairs of mens shoes and received two of them plus some horrendous women's shoes. I have emailed various departments, tried to get through via social media and not a peep. It has been 3 weeks now grrrrr!! No wonder this firm are in trouble... I understand they are working on skeleton staff but no response from them either social media or their website is appalling and looks like a number of others feel the same way!! I will not be going back if they are still around...”
“I ordered from debenhams in the sale during lockdown and after they announced they were in trouble. Big mistake! I ordered 4 items. I received 2 however the remaining 2 shoes i ordered did not arrive, instead i received someone elses order. I informed them immediately via email but have received no response in 3 weeks apart from the automated reply.
I returned the other persons order but am yet to receive any acknowledgement or refund. Very bad customer services for a loyal customer.”
“Ordered online from Debenhams a full month ago, still no sign of delivery, waited the 9 working days as instructed, tried emailing, calling, online messenger etc no response at all. They took my money straight away though, I can’t even contact them to get a refund from an expensive light I had ordered. Not happy at all!”
“'0' Rating if I could - DO NOT ORDER ONLINE - Debenhams has always been my go to shop. I ordered a bag and top and paid for next day delivery. The items should have arrived on 5th April. The top arrived on 7th April but there is no sign of the bag. Debenhams Customer Service is disgraceful and when trying to contact them it is virtually impossible - only by email - receive an automated response telling me to track parcel and that's it. There is no parcel to track because it hasn't been sent to Hermes. I even received an email yesterday asking me to review the items in my order - complete joke. I appreciate and understand the strains of the current situation but if you can't deliver Debenhams then just shut up shop now. Everyday I am bombarded with emails with sales and offers and to be honest there are loads of things I would love to order but not after this experience. They are not doing themselves any favours.”
“I have never felt with a company like debenhams insurance they are the worst company I have ever felt with
I sent them numerous emails and they never bother to reply I will never deal with them again.
Completely un professional”
