“I can’t complain, at the start everything was clear and prompt, I was able to provide documentation onlune without needing to post anything.
The only issue I’ve had is something I had put on the initial application incorrectly, which was dealt with via a single call to the contact centre, the agent was spot on.”
“Paid for next day delivery only to be informed by courier on delivery day they did not cover our area had to wait 4 more days. No call or email from debenhams of apology or refund of extra delivery charge. Customer service non existent, wasted hours of my day. Would never use again. Wish I had read reviews first. Avoid at all costs.”
“Their goods have always been satisfactory, and easy to order online and pick up at city store. Never had a problem.
Recently purchased something online and it was even better than it looked online.”
“I recently visited the Bradford store to collect my beauty gift great service from Sana and Sofina their knowledge is fantastic they are a credit to your store”
“I found it difficult to set up the policy as they were demanding lots of documents, some of which I had no access to and declining some documents I sent without good reason. They only accepted the documents after I told them I would cancel. I received no info when the policy came into force and would not even provide a clear answer when I tried to get confirmation that I even had the policy. I have no faith in this insurance company.”
“i have not done much shopping in debenhams as i thought it was expensive, but as i started looking around the shop i had members of staff asking me would i like some helping trying to find the item of clothing that i was looking for, they were very pleasant towards me, so i was a happy person, they helped me out telling me that i could do something called click & collect in-store there and then, i asked if i could pay on my debenhams cards and was re-assured that there would not be a problem. i ordered a few items of clothing and paid straight away, i was told that i will get an email and as we were chatting it came through on my phone telling me that my order has been placed and was on its way, i was told i would get an email in a few day to come and collect, when i came in to collect my parcel i asked a member of staff where to collect it from, they told me upstairs on the 2nd floor. if i couldn,t find it just ask and they will help me, they are so friendly in debenhams i will be shopping more often in the future, yours faithfully MR C THOMPSON”
“I. choose Debenhams as they were one of the online options and the cover and price were very good I will renew my insurance with them when my policy runs out .”
