“The delivery service could be improved on, as it is not truly "next-day" delivery. Otherwise, order was processed without problems, delivery man was courteous and products were all received in good condition.”
“Lack make up product in store all different brands out stock and then sale item price from £75 to 49.50 was not sold to.use as that member of was not given persmisson from company to authours is sale price as there so many and signs everywherr saying sale on. Not first time nuneaton store had no products in store with make range am talk big names not home brand. Store on sunday lost about £320 as had to go to differnt store to get products”
“I love Debenhams but unfortunately every time I visit I found that when it comes to paying I usually have to wait while staff talk amongst themselves or continue doing something else which is fine but please acknowledge that a customer is waiting, it’s goodservice. Not an isolated incident Debenhams fall down on customer service bournemouth😞”
“Visited Blackburn store Saturday afternoon top floor men's department, A lady named Jayne was more than helpful took a lot of time to help me with decisions on clothes shoes etc very helpful will definitely be back at Debenhans”
“Setting the policy up was really easy, the agent went through everything and wasn’t pushy on you buying extras which you get with most companies. Will highly recommend.”
“Bought a jacket for my son online and they gave wrong size twice. Appalling customer service. Even after that. A supervisor I had telephone conversation with was very rude and offered nothing but a small Incentive off which was demoralising upheld no customer value. I'm appalled that debenhams have such poor quality customer service and unsatisfactory online transactions. Will NEVER shop online or in store. I looked at this store highly God knows why but other shops provide quality care then here. And customer service really don't know how to deal with calls and managers apparently are never available the few times I called so no problems solved. Different advisors advise different things. No reliability hence really really horrible shopping experience that cannot be changed. They don't even care so good luck debenhams you definitely need it”
“Its little wonder that Debenhams are struggling, today is the preview day for their sale the day that their cardholders or loyal customers can get first pick of the sales, well thats the theory anyway! In reality you browse their sale, select you purchases complete the ordering process and then try to pay but then out comes the dreaded message," Generic error, sorry this page cannot be reached!" You try again but each time the same, so you ring their customer services who take the details of your ordered items but then cannot continue because of faults with the system, time and time again you are put on hold while they try to complete the order without success. So the debenhams recipe for a swift recovery of fortunes is to hold a big sale advertising lots of offers but then fail to complete the transactions because they cannot accept customers payment! What a truly outstanding recipe for disaster!”
“Ordered on line from the Bradford store. Very easy to use website, kept informed of product delivery by email and then text from delivery company, which was only a few days after ordering. Delivered well sealed and protected to my home address on a Sunday! Will be ordering again from Debenhams......hopefully!!!”
“Great web site, products ordered were delivered when expected & exactly as described on line, great value with discount an added bonus.
Use the site often and have not had any issues, so easy to use.”
“I bought a number of jumpers in the online sale. Very few were really what I was expecting, which was fine. I used the returns label which I thought meant I could return the unwanted items for free but I was unpleasantly surprised that it cost almost £6 to return the items (probably the same amount that it would have cost me in fuel to travel to my nearest Debenhams). If you spend enough to receive it freepost, you should be able to return items freepost. A bit disappointed Debenhams”
“Visited Debenhams in Livingston this week whilst down on business. Made some purchases in menswear department. Very helpful male cashier who took the time to fold everything properly before placing in the bag.
I had actually forgotten that this used to be the norm and it made such a difference when I got home and unpacked, I just hung them up instead of having to iron them!
I did not get the gentleman’s name but there were so few staff that I’m sure they will know. My visit was Monday 11th February.
5 star service.”
“I am always pleased with my purchases from Debenhams. The choice on offer is excellent and up to date. I have purchased clothes for myself my husband and my grandson. The quality and price are always good and i very rarely have to return anything.”
“I ordered a dress for a funeral for delivery Sunday..I paid extra for this...after three phone calls to customer service ....absolutely appalling service...I’m still waiting Tuesday& now canx order...Hermes delivery equally as bad..same problem before Xmas....forget any customer service non existent ...Debenhams need to sort this out....was a loyal customer....”
“We shopped at Debenhams Redditch for a suit for my husband and the quality and range was very good and service was outstanding, wouldn't hesitate to shop there again.”
“Debenhams is an excellent retailer with superb quality goods. I love using their online shop in both desktop and mobile formats. The discounts are clear and images are representative of what you are getting.”
