“Needed help regarding my debenham card ..spoke with a lady called Fran .cannot thank her enough for her patience and understanding .please pass on to let her know how grateful i
was for all her help Bradford store ,”
“Choice of meals amounts to 3 , sullen staff, serving chips with small tongues which took ages to put on plate fish looked like it had been standing hours . Noticed staff picking cups up with fingers inside cup before filling ! Had to ask for condiments as none in tray , chairs dusty dismal appearance overall on restaurant , did not get any butter with soup & roll as advertised . Better service in a greasy spoon”
“Debenhams seem to have changed their returns policy. Nowhere on the invoice does it tell you how to return free via Hermès just to take the parcel to a collection point. There is no Hermès returns label supplied only a post office. Not knowing any better I took my heavy parcel to the post office and was horrified to be charged £13.17. Very helpful girl on customer service who talked me through what to do for the future but no help at all from the complaints dept other than I should have know better. That’s after years of custom. Not good”
“I attempted to buy a jumper from them last week. Having placed the order and received a confirmation email giving a delivery date - it was not delivered. Tracking delivery failed to work at all. 4 days after the supposed delivery date I contacted Debehams customer service to ask why I hadn't received it. They responded by blaming me and claiming that it hadn't been delivered because the courier "did not had the required name and contact details" (the grammatical error is theirs) which is rubbish because I provided my name, address and email when ordering. They then went on to say: "We are unable to send a replacement for concession items. Concessions are other retailers which trade in our store, such as Oasis or Coast." and simply washed their hands of the order altogether. Don't bother ordering anything from Debehams: they couldn't care less.”
“Very slow at refunding items. I am still waiting for a refund of £156. Debenhams have sat on this money for over a month. It has not been credited, so my balance shows far more than I owe. This is not the first time I have had to chase them and query returns. Customer service can see the amount and I am told to wait for the next statement, which will be July! This practice seems dishonest. I will be cancelling my account and card.”
“After visiting your Hereford store to purchase a wedding outfit for my sons wedding , the staff in the phase eight department we
Where exceptionally good , in helping me to choose the right
Outfit , and once I had purchased it , they nicely packed it in tissue paper and placed it a bag and I was delighted with the costumer service . On returning home I decided that I would like a nice jacket to complete my new outfit, and has I live nearer to the Gloucester store I thought that I would pop in there to look for a jacket. I looked around the store with my husband and we found what I was looking for in the coast department. On taking it to the till to pay , we where asked by the cashier if we wanted it in a bag or not . Silly question to ask as this was a £100 jacket in white
Bad start to the transaction, then told by the cashier she would put it in a plastic bag as that was all they had and that coast
Haven't supplied bags for there cloths . I found this cashier to be very rude and unhelpful . Very very poor customer Service
Definitely won't be shopping in Gloucester store again .
Surely They need to see that customer service needs to be improved if these stores have any chance of staying open on are height streets .
Mrs L cooke coleford”
“COLOUR FRAUD!
I thought Debenhams was a good company to buy from but with my recent experience, DONT EVEN IF ITS FOR FREE! I waiting 9 weeks for my sofa to arrive, had to be with them on emails the whole time, delivery was a hustle itself but once i opened the package (after the delivery guys had left) I was extremely disappointed! Wish I could just give it back to them. I emailed Debenhams telling them about the colour and attached picture of my sofa what i looks like and the one from the website. They replied: 'images shown on our website are taken under bright studio lighting' Unbelievable!!! They are 'photo-shopping' furnitures now!! Disappointing! Disappointing!”
“Kelly from the southend on sea branch was so brilliant and helpful. We need more women like kelly. Very polite and calm whilst i was stressed. Thank you :) x”
“I found myself out off pocket due to a genuine mistake, I found them pushy and got a barrage of emails all saying the same thing but from different operators, definitely will not recommend, very poor company”
“Manchester City Centre store horrible experience security watching right in front of you as browsing letting you know felt uncomfortable told manager on perfume section couldn’t care less attitude. Won’t be going back”
“The reason I went with this insurer was a £50 incentive voucher to be used in Debenhams. The net result of this was a policy which was slightly cheaper than any other available. It took two phone calls and numerous emails to actually get the voucher which I finally got six months after the policy started. I had three weeks left in which to use the voucher and I was unable to visit the store to redeem it.”
“Bought my daughter a dress on the 7th for a party we are attending, she changed her mind and wants to go with something else she saw in store. I have tried to return the dress but my daughter has taken the tag off. I cant get a refund or store credit as there are signs of wear now that in mind my daughter had the dress on in the fittings rooms for around half an hour (this is the only wear) while the lovely assistant went to get shoes etc for her so she could see what it looked like as a full outfit, on arriving to the till the counter assistant noticed some marks to which my reply was it will be getting washed before wearing so it will not matter.
Im very annoyed that im now left with a dress that has been bought in the same condition it was returned in minus the tags and no one seems to want to help very poor customer service both in store and on the phone
Won't be shopping there again”
“I bought two dresses online on May 3. 1st dress was shipped on May 6 and 2nd dress was shipped on May 7. Both we being shipped to ROI. 1st dress was shipped with CAE and was in the Dublin depot since May 8. 2nd dress was shipped with myHermes and arrived in their sorting depot on May 7. Both dresses never arrived and I was promised a refund. I am waiting on this at the moment.
First person I dealt with on their customer service was very nice and helpful. Second person was very rude, I wrote in about the dresses as they had not arrived on the final day, I received a reply at 16.30 stating that as it as not yet 18:00 should wait to see if they arrived at 18:00 that day. Considering both tracking numbers I received from Debenhams stated the dresses were still in the depots and hadn't moved I found this reply utterly useless.”
“Unable to return a faulty item that was purchased online. Customer services advised me that my details were not on the system anymore....how convenient! Will go to Wallis directly to get a refund. Won't be shopping with this shambolic store again.”
