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Debenhams Reviews
2.7
Rating
1,680
Reviews
41
%
of reviewers recommend
Debenhams
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"Ordered 3 different Jackets online and paid for insurance on delivery. They sent one jacket twice with two different labels on it, so in essence think I got all three jackets when in reality I got one jacket I wanted and another one twice with the label on it also for the one that I wanted but never got. Seems almost impossible for them to understand and taking really ages for the penny to drop. The stress free insurance I paid extra is also a joke as has been anything but stress free. They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. I also bought 3x trousers and one metal button came off as soon as I opened the package. Totally wish I had avoided them and didn't realise how poor the customer service and quality of goods are."
Peed Off.
"Ordered 3 different Jackets online and paid for insurance on delivery. They sent one jacket twice with two different labels on it, so in essence think I got all three jackets when in reality I got one jacket I wanted and another one twice with the label on it also for the one that I wanted but never got. Seems almost impossible for them to understand and taking really ages for the penny to drop. The stress free insurance I paid extra is also a joke as has been anything but stress free. They also expect me to pay for the return at this point but the returns option clearly shows I have to pay for their error. I also bought 3x trousers and one metal button came off as soon as I opened the package. Totally wish I had avoided them and didn't realise how poor the customer service and quality of goods are."
Peed Off.
"I am extremely disappointed and feel cheated by my recent purchase from Debenhams. I ordered a 90ml bottle of perfume, but what I received was a 50ml bottle hidden inside packaging that had a 90ml label stuck over it.\r\n\u200bThis is not just a mistake; it is deliberate mislabeling and fraud. Selling a smaller volume while charging for a larger one is completely unacceptable. I expected better quality control and honesty from a well-known retailer.\r\n\u200bI want a full refund or the correct item sent immediately. To all potential buyers: be careful and check your items thoroughly. Debenhams is no longer a name I can trust."
Vladislavs Iziks
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I\u2019ve still no refund of \u00a3123.00 its a joke. I\u2019ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I\u2019ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again."
Lynn Birrell
"I will not be using Debenhams again. There customer service is terrible,. They can not be contacted, takes forever,. They can't keep to There police and after. A faulty item returned. Because unable to contact them. I'm charged 1.99 ..yet they owe me a refund almost a month tried to get refunded. Terrible worse service. Wouldn't use them again or advise anyone. Too. Because if you need to find...get hold of customer service. You can't no numbers etc."
Sharona
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01/01/2019
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Wendy
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“
Quick service. Always great items every time. Easy pick up from store. Always Debenhams for my family.
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Posted 8 years ago
Ivar Vark
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“
Really good products with good price!
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Posted 8 years ago
Ivar Vark
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“
Really good products with good price!
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Posted 8 years ago
Michael Pickett
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“
Great bargain on jeans at half price. Really happy with Levi’s at 50% RRP.
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Posted 8 years ago
Michael Pickett
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“
Great bargain on jeans at half price. Really happy with Levi’s at 50% RRP.
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Posted 8 years ago
Angelyn Donovan
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“
Value for money always great offers really fast delivery
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Posted 8 years ago
Angelyn Donovan
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“
Value for money always great offers really fast delivery
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Posted 8 years ago
Anonymous
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“
Great service, competitive prices and great quality
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Posted 8 years ago
Barbara Harvey
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“
Quick delivery. Really good bargains in their sales and hassle free returns.
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Posted 8 years ago
James Cairns
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“
Excellent store in Argyle Street,Glasgow. Lovely staff and always something special on offer.
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Posted 8 years ago
Lisa Ferris
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“
I ordered 2 items online which were delivered beautifully parcelled and delivered on a Sunday. Perfect service!
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Posted 8 years ago
Kyaw Min Oo
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“
I purchased a red herring checkered shirt and jeans. They came on time and the product quality is really nice as well. Online payment was quick and the cart selection was smooth too. Recommend this website for holiday shopping to everyone.
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Posted 8 years ago
SANDRA
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“
great range of shops in a shop, particuarly enjoying Elemis.
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Posted 8 years ago
Robert
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“
Go on do it they are very good the price was the best value I found on line.
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(Car Insurance) - Posted 8 years ago
Sabana Patel
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“
Very quick delivery and excellent quality roanster navy coat
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Posted 8 years ago
Ruth Stenhouse
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“
helpful and excellent value also fast delivery
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Posted 8 years ago
Caroline Nelson
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“
Very happy with the fast service delivery after 2 days of ordering
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Posted 8 years ago
Anonymous
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“
good value for money
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Posted 8 years ago
Mr Alan Ferguson
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“
quality merchandise at fair prices
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Posted 8 years ago
Yvonne
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“
Great sale on, opened an account, more discount, lots of good quality products and plenty of choice
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Posted 8 years ago
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Debenhams
is rated
2.7
based on
1,680
reviews
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