“Used their click and collect service. Item, shoes, arrived promptly at the store. They did not fit and so returned them and found some suitable in the store.”
“Despite my disappointment at not receiving my furniture in time for the event it was needed for, I have been impressed at Debenhams attempts to rectify the situation and to help me remain a happy customer. Nathan was particularly supportive, professional and proactive. Thank you for trying to keep my custom despite the difficulties I experienced.”
“Easy to find what you are looking for but filters can be improved more. Delivery with Hermes is good but as products come from different warehouses you get more than one delivery which can be annoying.”
“I received a gift voucher of £50, and I activated it several months after I received it, so I had 24 months to use it which was fine. When I tried to use it I was told it had expired and that the activation date is not the date used to mark the beginning of the 24 months, instead you are supposed to log into their site and ‘check balance’ to create a start data for the 24 months. (They do not even mention this on the email)
They designed it so you are not told about this, and unless you know to ‘check balance’ they will use the first date that you have been sent the gift card. I was totally disgusted as my sister bought this for me.
Their customer service was shocking, they really don’t care one bit and they know they have your money by then. They don’t even send a reminder that the gift card is near expiry, a simple automated email would be fine.
I’ll never set foot in their store or shop online with them again.
DONE BUY THIER GIFTCARDS!”
“I received a gift voucher of £50, and I activated it several months after I received it, so I had 24 months to use it which was fine. When I tried to use it I was told it had expired and that the activation date is not the date used to mark the beginning of the 24 months, instead you are supposed to log into their site and ‘check balance’ to create a start data for the 24 months. (They do not even mention this on the email)
They designed it so you are not told about this, and unless you know to ‘check balance’ they will use the first date that you have been sent the gift card. I was totally disgusted as my sister bought this for me.
Their customer service was shocking, they really don’t care one bit and they know they have your money by then. They don’t even send a reminder that the gift card is near expiry, a simple automated email would be fine.
I’ll never set foot in their store or shop online with them again.
DONE BUY THIER GIFTCARDS!”
