“The staff in the Eastbourne branch are always willing to help, even going above and beyond. When I need hello with my baby buggy they more than willing to help and with a great big smile!”
“Ordered multiple shirts online. All the shirts were good quality but different suppliers have different size measurements so weren't the correct fit. Took a lot of the shirts back this morning - the lady cashier was very friendly,supportive and helpful and so I bought another three shirts on her advice.”
“Few wks ago I bought a dress at the Newcastle branch for a wedding. I tried the dress on in store & loved it.I then hung it in my wardrobe until the day of the wedding which was yesterday only to discover on taking it out of the wardrobe to get dressed for the wedding discovered the security tag hadn,t been removed this caused me great distress. I rang the store immediately the manager of the fashion dept Steve arranged to come over too my home immediately & remove the tag he also brought me a gift of various perfumes he was exceptionally kind & full of apologies a lovely gentleman who went above & beyond thankyou first class customer service”
“The parcel was sent to the store and I was informed via email that my delivery was ready for collection. The items I had ordered were of a good quality. My only negative comment is the fact that each item came in a plastic bag and the underwear still had the hangers on them which I cannot use. It feel very wasteful!”
“I have visited to Debenhams in Romford. Their customer service are always worst compare to other shops in Romford. Some of their staff cannot even say "Please ","Sorry"or "Thank you". The company cannot teach basic manners. They have to change the way they talk. They should learn customer service from John Lewis.”
