“Tried to place order online, discount was successfully applied but, would not load the payment page. Phoned Debenhams customer service and placed on hold. Eventually after a 45 minutes phone call, most of which was on hold told I couldn't continue with the order as the 15% discount code didn't apply to the goods being ordered. At 30p per minute local rate for phone call, I'm not a happy customer. Bad show Debenhams!”
“The jacket I bought was on sale, so it was an excellent price, and it was very good quality. It arrived quickly as well, so I will keep shopping at Debenhams.”
“Always shop in Debenhams however ordered 3 Clinique items online for my mum’s Xmas But the free gift was not in stock which I suppose is acceptable at this time of year - picked the items up today in store at Debenhams and took them to the Clinique counter and asked to purchase a gift box for them- not allowed to do this!!! What!! - poor service”
“Shocked and appalled at Debenhams customer service. Ordered a pair of shoes for a family wedding for the mother of the groom on 1st December which still, 20 days later, have not arrived.
After calling Debenhams, and spending 20 minutes on hold, I managed to get through to customer services, who said the shoes had been lost in transit and assured me they had sent a replacement pair which would arrive via express delivery the next day. Two days later, the shoes have not arrived. I called customer services again (on hold for 25 minutes this time), only to be informed that the shoes have been sent via standard delivery and could never have arrived next day. They are now expected to arrive on Saturday, the day after the wedding.
Completely unacceptable to not only have to deal with the disappointment of the initial order not arriving but to then be misinformed by customer services, leaving the mother of the groom with no shoes to wear to her son’s wedding.
Our family will not be shopping with Debenhams again and will ensure all friends and contacts are aware of this appalling service.”
“Nice items and fast delivery, however for the price I paied I was expecting the item to be in a box instead of just a plastic bag. It was an expensive coat and I had to take it to the laundry and pay to have it pressed. This didn't happened last year when I bought a similar item from Zara, and it wasn't as much expensive as this one.”
“Beware fake reviews on this site, easy to spot. Debenhams sent wrong item and despite contacting them 5 times I've had no response and no interest and of course no refund”
“Appalling.
One item delivered so one star. Second item - I was informed that it had been 'despatched' My Hermes tracking still said waiting for your parcel. Tried phoning Debenhams, a recorded message said there could be a 5-10 minute wait. Tried e mailing, got a ticket number . Phoned the next day, waited 24 minutes listening to recorded music. Yes I really wanted this item as a gift. Finally, someone came on the line and said that as the tracking had not been updated for 3 days , the parcel was considered lost in transit. I was offered a refund which took 3 minutes to authorise and give me a number and confirm that the long phone call was not free.
My husband tells me that Debenhams had a new CEO to improve company especially online side, he has failed!”
“Karen in the East Kilbride store she works in the kids department served me today she was fantastic she helped me with my discount vouchers getting me the best deals and really helped me to decide with what I was buying. She is a great asset to Debenhams thankyou Karen”
