“excellent purchase of leather shoes that were reduced to an excellent price. speedy delivery ( much faster than anticipated )and kept up to date via email of delivery progress. I would definitely purchase from this company again. Well done to Debenhams.”
“I signed up and payed for the year next day delivery in December and I have never had it next day and always been 3. Should not promise if they can’t hold to it”
“Website is dreadful, just so slow. I just don’t bother any more, funny how this has only happened since they became on line only. I’m surprised they’re still in business.”
“Your website is so slow I have always shopped at Debenhams but sorry not any more life is too short to wait around only to be taken to random pages I have no interest in....this must be costing you in sales”
“I have spent over a year trying to actually buy items on your website , I give up every time with it, I was just looking at your new Sophie Habboo Coast collection then out the blue the page dissapeared and automatically took me to your FAQ page, I dont want that page but this happens loads of times.
It's only 0116am as I write this and iv literally given up with your site 5 mins ago, thought at this time if morning in UK your online foot traffic would be less so maybe just maybe your website might work. I thought wrong, it's just as bad as always.
Such a shame as Debenhams used to have a really well run website , no glitches, now it's a waste of time even loading it. Iv just unsubscribed from your emails to me as its pointless reading them when I cant even access on your site half of what your emails are taking about .”
“Absolutely useless website.
I can't believe people think that this company have anything to do with the original Debenhams.
Boohoo bought the name to trade online. Debenhams itself closed 2021 but sold the online presence to Boohoo.
Having worked for Debenhams for a great number of years it saddens me to think people believe that this shoddy website is actually Debenhams!”
“So slow, by the time the pages load I’d have missed the wedding in 2 month time. Really poor will shop else where as stuff is out of fashion by the time the page loads.
Massive let down.”
“Useless slow website. Every time I give up browsing as it's just too frustrating. Please please please sort the website. It never used to be like this”
“Shoddy systems and absolutely awful customer service. I paid extra for next day delivery only for the item to be sent by standard delivery. I was told as it’s a concession brand (Monsoon) they can’t do next day delivery. Well, why is there an option of next day delivery at check out for that item then! They have taken extra charges for next day delivery happily while knowing they can only do standard delivery. And the customer service keeps on sending me the link on their website which shows next day delivery is not possible for concession brand. That’s fine but the option for next day should not pop up at check out for those brands then!
Don’t order from this awful company! I wish I had seen the many bad reviews before I placed orders with them.
Many more amazing high street retailers where people can take their business.”
“Website is sooooo slow pages flick about from the one you want to different ones. Drives me insane which is good because I would probably spend a fortune if I didn't get so frustrated!”
“Can you upgrade your website because it has become really hard to browse and I have realised that the website has become even more slower now. It’s really annoying”
“I would definitely order more from Debenhams but I can't seem to use the website, its really slow and jumps around. They will lose alot of business as I always give up as it's so frustrating. I wish the Debenham's shops were still open!”
“Total disaster
Do not use this company online.
I returned 2 garments over a month ago worth £150 , confirmation of tracking with Royal Mail 48 which they say cannot be tracked even though I have supplied evidence of arrival at depot. A month of being fobbed off every 2 days, please wait 72 hours, please wait 48 hours, being passed around a customer service system and getting nowhere. Nobody really cares! Been told that my contract was not with Debenhams but I should have read the small print, it’s with Jolie Moi!
Beware! Don’t risk an order with this shambles of a company!”
“Debenhams Review based on an order January 2023
I find it sad that a household name such as Debenhams has now degenerated into just an online presence, and would have hoped they’d have learnt their lesson from going into Administration in 2021. However, a recent purchase from their online store proved not only an unnecessarily stressful and painful experience, but one proves without any shadow of doubt that Debenhams have zero scruples or acceptable level of customer service.
The experience started with the purchase of a rugby shirt. This was eventually delivered by Evri – who despite clear signage left our gate open, thus letter our dogs escape. Dogs rounded up, and no harm done – about the only positive to be taken.
Shirt was too small, and therefore tried to return the top. However, Debenhams make the return process as difficult as possible. Despite countless communications with Debenhams through their Facebook Page (Messenger), they put as many obstacles in the path of a return as possible. Dead links, expired links, promises to reply to queries - but don't. And for all that, they charge for returns.
Eventually my patience worn thin. I posted a 1 star review to Trustpilot – note, 60% of 7703 reviews of Debenhams on Trustpilot are 1 star (and with common theme!). Debenhams “Group Escalations Team” replied with link to a Returns Label, which I used, and was told a refund could take up to 15 days. We’ve passed the 15 day deadline, and without and shred of surprise, there’s been no refund. A follow up email to their “Group Escalations Team” is met with the usual level of customer dis-service requesting further information of the return – remember, they supplied the Returns Label !
This is by far the worst online shopping experiences I've endured, and will certainly be the last.
Debenhams - once a household name, now an utter disgrace.”
