“Debenhams is an excellent retailer with superb quality goods. I love using their online shop in both desktop and mobile formats. The discounts are clear and images are representative of what you are getting.”
“Purchased some items in the recent sale but snow boots didn't fit. Very prompt processing of my return which was freepost. Emailed to say funds would be paid back within 3-5 days and they were there the next day. Wouldn't hesitate to use again with such an easy and reliable returns service.”
“Really excellent customer service.
Following an accident in the Sunderland Store restaurant on 30 December 2018 when an eight year old child was burned by a spillage of hot soup, the reaction of the staff was impeccable and we were very grateful for their professional and rapid response. A fantastic example of good service which has raised the image of Debenhams in our opinion.”
“All items were just how they looked online when i received them. Delivery arrived on time, very happy with the service received. Will be ordering again”
“I went into the Plymouth Debenhams store to purchase a new mascara from Benefit ,where I was greeted by a young woman called Nicole . I told her whilst choosing a mascara i had a few make up issues ie shiny skin and thin eyelashes along with a lack of knowledge on application . She was super knowledgable and helpful . She took time to explain what I needed , why and how to apply. Nicole was smiley, polite and friendly but most importantly interested in me and what I needed from the start . She is a credit to herself , Benefit and your Plymouth Debenhams store . Thank you Nicole for making my makeup shopping experience an enjoyable one . 👍”
