“So convenient to click and collect if Im quick dont have to pay parking!! Staff in broadway bradford very helpful when collecting and returning. Thankyou”
“Delivery company they use (Hermes) is absolutely useless. There is always unknown when the goods are going to be delivered and their customers service is not worth contacting, waste of time.”
“Just shopped at Guildford Store , no issue with service on cosmetics or Tripp Luggage good service,
However I enterted the store just before 5pm , thought I would have a capochinio before shopping , met with barrier enteranance to Costa , ask a member of staff could I have a capocinco, told rudely we are closed , sorry I said it’s 5pm , we are closed .
I do think you should review your policy with your concessions , you need all the business you can get , in this case Costa did not want m y busisness Why ?.?.
Not a good experience at. Costa on Ground floor Main enterance , signal was do not shop here, is that why the shares are so low .”
“bought a table from them the wood has as split contacted them telling them about fault said they would send courier to pick it up gave me a 8am to 8pm delivery waited in all day never turned up ,complained only to be told sorry and given another 12 hour slot for pickup absolutely disgraceful will not shop with them again”
“staff went out of their way to confirm the price of an item i tried on and this ended with the purchase of the item and a very happy customer. I also like how our local store is set out , it is easy to find your way around and is not cluttered adding to a positive shopping experience”
“I can’t complain, at the start everything was clear and prompt, I was able to provide documentation onlune without needing to post anything.
The only issue I’ve had is something I had put on the initial application incorrectly, which was dealt with via a single call to the contact centre, the agent was spot on.”
“Paid for next day delivery only to be informed by courier on delivery day they did not cover our area had to wait 4 more days. No call or email from debenhams of apology or refund of extra delivery charge. Customer service non existent, wasted hours of my day. Would never use again. Wish I had read reviews first. Avoid at all costs.”
