“selling dangerous goods.
Having purchased a picture from Debenhams it fell and broke within a few minutes of being hung on the wall. One of the mounts have broken under the weight of the picture. Luckily it missed my granddaughter.
My wife has just spent around an hour on the phone trying to resolve the issue and I cannot believe how inept their staff are when it comes to customer service.
Will never buy from them again. If you have shares in Debenhams I suggest you sell them as a business with this level of customer service will not be around for much longer. Does any business have a Trust Pilot score worse than Debenhams?”
“After missing out on a discount due to internet connection issues, their customer service team agreed to honour the discount which was great. Speedy delivery of goods. They need to allow use of more than 2 cards for payment though (e.g. 2x gift cards and Visa) as I had to place two separate orders.”
“I found customer service really unsatisfactory. The insurance had a lot of add on charges, i only went through with the insurance because I was working and didn't have time to look elsewhere.”
“the process of selecting cloths and ordering them was surprisingly simple - because I am a large size many of the stores do not stock my clothes size. I was really pleased to find the website did and ordering clothes that fit was brilliant. The service provided by Debenhams was excellent.”
“The choice of products and size options was great. Plus free delivery over £40 and simple efficient returns process. Only negative was some items (swimsuits) were a bit short in the body.”
“Pooor service !!!!! Waiting 3 weeks for my item to arrived , still waiting foe my money to be back on my account .. spoken with 3 different people and every single one was telling me different things... joke ...”
