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Debenhams Reviews

2.9 Rating 1,452 Reviews
47 %
of reviewers recommend Debenhams
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Debenhams 1 star review on 15th January 2025
Cris
Debenhams 1 star review on 24th December 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 27th November 2024
Anonymous
Debenhams 1 star review on 23rd September 2024
Dee Black
Debenhams 1 star review on 13th September 2024
Anonymous
Debenhams 1 star review on 22nd July 2024
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27
Anonymous
Anonymous  // 01/01/2019
I had a problem with a voucher, the assistant was very helpful and sorted it out in a very friendly manor. Never making me feel like a difficult customer
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Posted 7 years ago
Same quality customer service as always really good
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Posted 7 years ago
They didn't. Failed delivery. No information and impossible to reach their customer services by phone. Won't shop online with them again.
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Posted 7 years ago
I went in the shop which is based in Southampton they are very rude especialy girl which was working with Estee Lauder productas she was very rude and lazy to help ...I spend lot money in that shop but I think that today was my last visit there...
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Posted 7 years ago
We ordered a tv online. The delivery was exactly as instructed & the van driver gave us a call when he was within 10 minutes of arriving. Great service & a price that was £100 cheaper than curry's!
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Posted 7 years ago
I ordered quite a number of Christmas gifts online and each item arrived carefully packaged and most were wrapped in their own individual bag. Everything was very well packaged. Compared to the lack of care taken by many companies I have to congratulate Debenhams on their excellent work.
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Posted 7 years ago
Great choice of quality T shirts. I am a Rocha fan.
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Posted 7 years ago
reasonable price and good delivery services
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Posted 7 years ago
I ordered a variety of clothing. Service excellent, arrived in promised timeframe. Clothes great, as described on website.
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Posted 7 years ago
Beautiful light shade it looks stunning really quick delivery would order from again
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Posted 7 years ago
Ordered online, as always very prompt service
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Posted 7 years ago
Fast service,,free delivery and returns
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Posted 7 years ago
Very poor customer service. Waiting for call to be answered for 20 minutes. No apology for the delay. My order could not be cancelled or amended despite manager explaining it had not actually been dispatched yet. I had to suggest ways I could get my items. The solution was to try to purchase the items in a store rather than the order I had placed on line. When I was put through to the store to check if the items were in stock I was promptly disconnected and had to call the store myself which resulted in another 35 minute wait. I shop at Debenhams but would not do so in the future due to the poor experience I have had today and previous experiences of poor customer service.
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Posted 7 years ago
My wife purchased a hand bag security tag was left on but company sorted it our satisfaction
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Posted 7 years ago
I have used Debenhams for a long time and have found the clothes are good quality. I recently purchased some kids clothes in the sale I did this on line. I’ve had them sent to my nearest Debenhams, with in a day I had a text telling me my items were ready for collection. Very good service couldn’t get any better than Debenhams.
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Posted 7 years ago
Lovely selection of premium children’s clothing and good prices in the sale.
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Posted 7 years ago
Kept informed of status of items and they were delivered on time.
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Posted 7 years ago
Customer service is fantastic and very helpful. Items are of great quality
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Posted 7 years ago
I received courteous service in a billing/refund issue. From Head Office (UK) to local (Dublin) stores, people went out of their way to resolve the problem. Thank you
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Posted 7 years ago
The basement is full of wonderful everything at very good prices. I recently purchased a beautiful red dress for my cousin and her husband's joint 60th birthday celebration. It was absolutely perfect at a price I could afford.
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Posted 7 years ago
Debenhams is rated 2.9 based on 1,452 reviews