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Debenhams Reviews
2.9
Rating
1,497
Reviews
46
%
of reviewers recommend
Debenhams
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"Awful customer service. Ordered item on 28\/6, paid express delivery for next day \/ express. STILL not here. Had a text message saying it was being delivered yesterday, took a day off work to receive the item as it was a cooker hob. Did not arrive and later found out it had not even arrived at the depot. Refusing currently to refund the item and give money back for items not received. Have raised a complaint. Unable to call and speak to anyone - Debenhams taking your money but not fulfilling the goods or contact on their side. Absolutely outrageous"
Anonymous
"Awful customer service. Ordered item on 28\/6, paid express delivery for next day \/ express. STILL not here. Had a text message saying it was being delivered yesterday, took a day off work to receive the item as it was a cooker hob. Did not arrive and later found out it had not even arrived at the depot. Refusing currently to refund the item and give money back for items not received. Have raised a complaint. Unable to call and speak to anyone - Debenhams taking your money but not fulfilling the goods or contact on their side. Absolutely outrageous"
Anonymous
"Awful customer service. Ordered item on 28\/6, paid express delivery for next day \/ express. STILL not here. Had a text message saying it was being delivered yesterday, took a day off work to receive the item as it was a cooker hob. Did not arrive and later found out it had not even arrived at the depot. Refusing currently to refund the item and give money back for items not received. Have raised a complaint. Unable to call and speak to anyone - Debenhams taking your money but not fulfilling the goods or contact on their side. Absolutely outrageous"
Anonymous
"Still not refunded for the items I never received! No replies to emails and WhatsApp and messenger there\u2019s no point. Ai replies back with the same things and when an actual advisor replies it\u2019s short and useless, telling me exactly what the ai said.\r\n\r\nI\u2019ve already requested a charge back, they said it\u2019ll be in the account within 19 days!!! I never even received the item so it was not even classed as a return!"
Saira
"I\u2019m very disappointed with my recent experience at Debenhams. I purchased retinol oil, PSA Midnight Courage, but they sent me one that was over a year out of date. This is completely unacceptable, as expired skincare products can cause irritation or other issues. It shows a lack of care and quality control. I would not recommend shopping with them based on this experience."
Cris
"I ordered items 3 weeks ago 3rd December , the last item was received 1 week ago but still one item missing, when I contacted them 30 dec to chase this up I was told it\u2019s over 14 days and \u201cthey are unable to cater to my concern\u201d and I have to pay for this item in full"
Anonymous
"Worst customer service ever. I will refuse to buy after the Experiance I had these last few days. The advertise one thing send U another then start informing Ur e mail. U can't call or anything so Ur stuck waiting for them to contact U. Only for them to repeat the same lines. Just to waste a few more days. Horrible horrible service. As pictures show. What they advertised and what they send U"
Anonymous
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01/01/2019
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Michael Pickett
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“
Great bargain on jeans at half price. Really happy with Levi’s at 50% RRP.
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Posted 7 years ago
Michael Pickett
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“
Great bargain on jeans at half price. Really happy with Levi’s at 50% RRP.
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Posted 7 years ago
Angelyn Donovan
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“
Value for money always great offers really fast delivery
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Posted 7 years ago
Angelyn Donovan
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“
Value for money always great offers really fast delivery
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Posted 7 years ago
Anonymous
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“
Great service, competitive prices and great quality
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Posted 7 years ago
Barbara Harvey
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“
Quick delivery. Really good bargains in their sales and hassle free returns.
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Posted 7 years ago
James Cairns
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“
Excellent store in Argyle Street,Glasgow. Lovely staff and always something special on offer.
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Posted 7 years ago
Lisa Ferris
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“
I ordered 2 items online which were delivered beautifully parcelled and delivered on a Sunday. Perfect service!
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Posted 7 years ago
Kyaw Min Oo
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“
I purchased a red herring checkered shirt and jeans. They came on time and the product quality is really nice as well. Online payment was quick and the cart selection was smooth too. Recommend this website for holiday shopping to everyone.
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Posted 7 years ago
SANDRA
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“
great range of shops in a shop, particuarly enjoying Elemis.
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Posted 7 years ago
Robert
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“
Go on do it they are very good the price was the best value I found on line.
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(Car Insurance) - Posted 7 years ago
Sabana Patel
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“
Very quick delivery and excellent quality roanster navy coat
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Posted 7 years ago
Ruth Stenhouse
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“
helpful and excellent value also fast delivery
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Posted 7 years ago
Caroline Nelson
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“
Very happy with the fast service delivery after 2 days of ordering
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Posted 7 years ago
Anonymous
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“
good value for money
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Posted 7 years ago
Mr Alan Ferguson
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“
quality merchandise at fair prices
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Posted 7 years ago
Yvonne Mitchell
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“
Great sale on, opened an account, more discount, lots of good quality products and plenty of choice
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Posted 7 years ago
Yvonne Mitchell
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“
Great sale on, opened an account, more discount, lots of good quality products and plenty of choice
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Posted 7 years ago
Fiona
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“
Great selection of products and great prices
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Posted 7 years ago
Lorraine Balfe
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“
Quick delivery, kept informed
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Posted 7 years ago
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Debenhams
is rated
2.9
based on
1,497
reviews
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