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Debenhams Reviews

2.9 Rating 1,460 Reviews
47 %
of reviewers recommend Debenhams
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08445 616 161

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Debenhams 1 star review on 15th January 2025
Cris
Debenhams 1 star review on 24th December 2024
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Debenhams 1 star review on 27th November 2024
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Debenhams 1 star review on 27th November 2024
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Debenhams 1 star review on 23rd September 2024
Dee Black
Debenhams 1 star review on 13th September 2024
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Debenhams 1 star review on 22nd July 2024
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Anonymous
Anonymous  // 01/01/2019
Very poor customer service. Waiting for call to be answered for 20 minutes. No apology for the delay. My order could not be cancelled or amended despite manager explaining it had not actually been dispatched yet. I had to suggest ways I could get my items. The solution was to try to purchase the items in a store rather than the order I had placed on line. When I was put through to the store to check if the items were in stock I was promptly disconnected and had to call the store myself which resulted in another 35 minute wait. I shop at Debenhams but would not do so in the future due to the poor experience I have had today and previous experiences of poor customer service.
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Posted 7 years ago
My wife purchased a hand bag security tag was left on but company sorted it our satisfaction
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Posted 7 years ago
I have used Debenhams for a long time and have found the clothes are good quality. I recently purchased some kids clothes in the sale I did this on line. I’ve had them sent to my nearest Debenhams, with in a day I had a text telling me my items were ready for collection. Very good service couldn’t get any better than Debenhams.
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Posted 7 years ago
Lovely selection of premium children’s clothing and good prices in the sale.
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Posted 7 years ago
Kept informed of status of items and they were delivered on time.
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Posted 7 years ago
Customer service is fantastic and very helpful. Items are of great quality
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Posted 7 years ago
I received courteous service in a billing/refund issue. From Head Office (UK) to local (Dublin) stores, people went out of their way to resolve the problem. Thank you
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Posted 7 years ago
The basement is full of wonderful everything at very good prices. I recently purchased a beautiful red dress for my cousin and her husband's joint 60th birthday celebration. It was absolutely perfect at a price I could afford.
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Posted 7 years ago
Ordered a rug online on Monday, and it had arrived by Wednesday. Super speedy delivery, and really pleased with product.
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Posted 7 years ago
Excellent quality items, easy to use website. Payment straightforward. Goods well packed and quickly delivered. I wish all retailers were as reliable as this.
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Posted 7 years ago
This store has a variety of designers and all clothing products are nicely displayed. The staff are particularly helpful and well versed on the products on offer.
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Posted 7 years ago
Excellent service, very quick delivery and easy return process. Large range of goods and usually good prices. Quality of items is excellent, from various designer clothes to kitchen wares bedding and beauty products. Website easy to navigate and find items.
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Posted 7 years ago
Clear pricing on clothes rails and also on article tags. Helpful and friendly customer till staff. Easy to walk around the department store without need to keep dodging floor stands. Bright and airy department store. Overall satisfaction with both my visit and purchase.
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Posted 7 years ago
I have bought a lot from them and there is a lot of synthetic stuff mixed in with natural fibres. The cut is often poor so I now only buy clothes whose cut I know from experience.
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Posted 7 years ago
Goods are always as described and of a good quality.
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Posted 7 years ago
Online purchasing was swift and easy. Communication re; progress of order and expected delivery date was accurate and informative at every stage.
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Posted 7 years ago
Easy to use website and prompt delivery of three pairs of Padders mules I bought in their sale at an excellent price.
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Posted 7 years ago
Oh so much choice amongst some sumptuous, as well as practical, value for money items. Everything a family needs! Until we need again ...
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Posted 7 years ago
It was easy to find the items on the website and even better that they had a 20% sale .
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Posted 7 years ago
Very easy to use website with filers which allow you to sort by biggest discount which is fab! Delivery always on or before time. A nice shopping experience.
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Posted 7 years ago
Debenhams is rated 2.9 based on 1,460 reviews