“Excellent fast service, ordered online on a Saturday evening & item was ready for collection in store Monday afternoon. Only downside is they now charge £2 whereas it used to be free to collect from store.”
“This should really be 0 star but your description of what stars are no one has been rude... actually no one has done anything. I placed an order for click and collect promising it will be available to collect on a certain day but it was then delayed. It’s now over a week on and I had to chase down customer services which is a shambles as I now don’t want the item as I can’t get to the store now as it’s past the agreed day that works for me and they can’t refund me till the item arrives in store... whenever that will be. There was no efforts to rectify the situation or find another solution but have to wait further for something you have to pay £2 for collection in store? Why you have to pay this charge I have no idea when you have to go to the store is beyond me. You’re closing stores due to the climate of retail and supposedly going to develop your online services. Frankly I don’t think the company has any hope if they can’t get the simple things right.”
“Went to Debenhams to find a dress for a wedding and Debbie and team team were great Debbie found the perfect dress so pleased great staff thank you so much”
“I went to Harrow branch to return a faulty garment. The assistant that served me said she needed to Check with Dorothy Perkins team. I was told that it had to be returned to Oxford Circus branch where it was purchased. I explained that I had returned items purchased at Westfield and Oxford Circus previously, but it fell on deaf ears. I was told by a supervisor at Oxford Circus branch that it could be returned at my local branch. I told the supervisor that it must be a training issue and must be filtered down to the branch, she advised to enter my concerns in a review.”
“Made an online purchase recently. All goods arrived within the specified timeframe and all of the goods purchased were as described and at a very reasonable price in the sales”
“I went to new Watford Debenhams. I wanted to buy foundation from lancome. I went there several times there was no assistant to help me. When I asked the other staff if they can assist me to find the right shade they said they cannot help me. I thought to go next day, there was noone to assist me. I have been shopping in debenhams all the time. This was the awful experience. I am not going there again and I will tell my friends colleagues not to go there again.”
“Always lots of choice online. The click and collect service saves needing to be at home for deliveries and items are in store for collection next day on almost every occasion. Always easy to return unsuitable items to store. This is my favourite retailer.”
“Awful customer service. I ordered a wallet for a present which was guaranteed delivery by 5th October. On this date it never arrived. I then contacted Debenhams to chase the delivery and was assured that it would then be delivered on 6th October. I then received an email from Debenhams on 6th October to say my order had been cancelled as no longer available! I then contacted Debenhams yet again to explain my frustrations to say that it could be delivered to me but within 3-5 working days and for my troubles I could get free delivery....my order that was due by the 5th October was already free delivery!!! Shocking service. I am reluctant to use Debenhams again.”
