“Very easy to use website with good descriptions and photos of items. Almost always deliver before standard 5days. And easy free returns from home with Hermes collection service if required. Also take out credit card and get free standard delivery for a year is excellent. Am disabled and difficult to get out so a fantastic site for my situation. Thanks”
“Do not buy gift cards or allow them to refund money onto Gift cards. In my case they refunded money onto a giftcard and I did not tell me that the money had to be spent within a limited period of time. When I went to use the card they told me it had expired. The store assistant failed to inform me of this. She could have refunded me cash but did not. This is a terrible failing on their part and it feels dishonest, a measure that allows them to keep hundreds of thousands of their customers money for nothing. In my case they have kept 90 euro of my money, effectively a days work! without my consent. I feel as if they have stolen it from me.”
“I purchased some sunglasses from Debenhams earlier in the summer. One of the arms fell off approximately a week later. Unfortunately I failed to keep the receipt. I imagined I might be able to exchange for a new pair of sunglasses but was told no. These were clearly Debenhams own brand so I was naturally disappointed. More important to mention is that if the same situation arises with a pair of Boots sunglasses they will exchange. Very impressive customer service. Well done BootS”
“I have used this shop for many years and always delivered on time excellent service and great products with lots of choices from different designers and always great offers on its a great shopping experience from clothes to home ware from young to older exalent.”
“Hi i got a bra fitting in your glasgow store, as i measured at a 28 back there was no stock in store, i always come to debenhams and i was very dissapointed as i couldn't purchase any bras.”
“Well their ordering system is a shambles, ordered 2 bridesmaid dresses. Within the hour they cancelled on but refused to stop the other and give me my money back until it had been shipped and returned. After days of chasing emails I finally got my money back through my bank being called.
Don't bother making a complaint through FB they just bounce you about until you get bored and the complaints team at head office need a crash course in customer service. I've never experienced something so bar from such a big name
I wouldn't be shocked if this was the next casualty on the high street considering the reviews. Remember Debenhams, customers are your lifeline don't treat them like dirt”
“I find it strange that it's called Debenhams insurance when it is nothing to do with the company, Eldon insurance just use the Debenhams name, maybe because it is a popular respected brand?
Another point to note is before you take out the insurance certain things should be made clearer, such as unless you read the small print you will not know that you are NOT entitled to drive another vehicle, not even third party so if you are doing this right now YOU NEED TO STOP...because you are NOT insured this also applies to Go Skippy because it is the same company) also you should be made aware that you can only change your vehicle twice or your policy will be cancelled, and you will have to take out a brand new policy which means you will lose any no claims bonus you have gained for that year and also have to pay out again.
I myself have not had any problems with them really but they are a little bit sharp on the phone, sometimes a little rude it's the same company that runs GoSkippy.”
“Ordered Garden furniture online, then received a call from their supplier Mazur Rattan nearly a week later who said Debenhams had not updated their website stock before they advertised the blue cross sale, So the items I’ve ordered aren’t in stock and I will receive mis matching coloured furniture. Emailed Debenhams to complaint as it is their error to receive an email after a week that didn’t offer any help and had spelling mistakes! They have now not delivered my order by the date they had agreed and not informed me of the delay, called customer service who fobbed me off by blaming the courier company, even though the furniture hasn’t even been dispatched. Shocking service from this company, no one seems to want to help and take any responsibility. I won’t be shopping here again.”
